At a Glance
- Tasks: Provide diverse IT support, manage market data terminals, and troubleshoot hardware/software issues.
- Company: Leading investment services firm with a dynamic team environment.
- Benefits: Up to £50,000 salary, private medical cover, pension contributions, and hybrid work options.
- Other info: Clear career progression opportunities in a supportive team structure.
- Why this job: Gain valuable skills in a fast-paced setting while making a real impact on users' experiences.
- Qualifications: Experience with Microsoft 365, market data terminals, and customer-focused IT support.
The predicted salary is between 50000 - 50000 £ per year.
Mobility | Desktop | Software | Market Data
London based. One day a week working from home.
Most helpdesk jobs leave you answering the same ticket types on a loop.
This IT Support Analyst role gives you real variety by giving you more responsibility across the whole estate of a major player in investment services/capital markets.
It offers the opportunity to learn and progress in a scaling business as you support people who cannot afford to wait, in a regulated financial services setting helping you build a sought-after skillset.
The work
As an IT Support Technician, your week could include
- Taking user calls and logging each issue in the ticket system
- Manage/support market data terminals such as Bloomberg, Refinitiv etc.
- Setting up and fixing laptops, desktops, phones and mobile devices
- Configuring network and local printers
- Administering Windows and Apple i OS devices and their software
- Working with suppliers to keep their products and services running
- Making sure every workstation can reach the services it needs
- Helping with equipment installs, moves and changes on site
- Tracking performance and producing reports
- Planning and carrying out upgrades, repairs and refresh cycles
- Writing and updating desktop documentation
- What it does for your career
A small team means you are not stuck in one queue, gaining access to career opportunities due to the enhanced visibility of the work.
You touch support, hardware, user accounts, telephony and meeting spaces.
You will have the opportunity to advance your skills working with market data terminals, advancing your skills and developing- arguably- the most lucrative facet of your skill set.
The route from here points towards senior support, endpoint or infrastructure engineering.
You would report to the Endpoint Support Manager, then the Head of IT. It's a clear structure that gives you more visibility which will lead to more opportunities.
What you need
You don't need 100% of the skills listed below, if you feel you are ticking most boxes but missing a few, you should still apply.
This could be an opportunity to fill these gaps.
- Microsoft 365 knowledge, including Teams and One Drive
- Experience supporting (financial) market data terminals (think Bloomberg, Refinitiv or similar)
- Active Directory and Entra administration, including groups, OUs, GPO and MIM
- Basic networking: TCP/IP, DHCP and DNS
- Experience supporting conference rooms and large events on Zoom Rooms or Teams
- Hands-on hardware and software troubleshooting
- Experience on a service desk, with a strong customer focus
- Understanding of mobile device management and endpoint security
- Willingness to work set support schedules and be reachable out of hours in emergencies
Package
- Up to £50,000 per year
- 10% total pension, including 5% from the employer
- Private medical and dental cover
- Salary sacrifice options
- Life assurance
- Around one work from home day a week- this is an onsite contract however hybrid in practice.
- #J-18808-Ljbffr
Technical Support Analyst in London employer: ANSON MCCADE
Anson McCade is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment in the UK. With a strong focus on security and digital transformation, employees benefit from comprehensive training programmes and clear pathways for career advancement, all while contributing to impactful projects alongside talented teams and senior stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ANSON MCCADE values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ANSON MCCADE might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ANSON MCCADE!
✨Direct Apply to ANSON MCCADE
Let's not forget to apply directly through the ANSON MCCADE website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ANSON MCCADE.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ANSON MCCADE. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ANSON MCCADE
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
