We're looking for an experienced IT Support Technician to join a busy and fast-paced IT team supporting a professional services environment. This is a fantastic opportunity for someone who enjoys hands‑on technical support, thrives on problem-solving, and takes pride in delivering an excellent user experience.
What You'll Be Doing
- Providing 1st and 2nd line desktop support to end users.
- Installing, configuring and maintaining PCs, laptops, mobile devices, telephones and printers.
- Managing user accounts and permissions within Active Directory and Microsoft Entra.
- Troubleshooting hardware, software and network connectivity issues.
- Supporting Microsoft 365 technologies including Teams, OneDrive and Office applications.
- Assisting with meeting room and AV technology, including Microsoft Teams and Zoom Rooms.
- Managing support tickets, resolving incidents and responding to service requests.
- Participating in desktop refreshes, hardware deployments and office moves.
- Working closely with third‑party vendors and internal teams to ensure reliable IT services.
What We're Looking For
- Previous experience in an IT Support or Service Desk role.
- Strong knowledge of Windows 10/11 and Microsoft 365.
- Experience supporting Active Directory and Microsoft Entra environments.
- Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
- Experience supporting laptops, desktops, mobile devices and printers.Excellent troubleshooting and customer service skills.
- Ability to work effectively in a fast‑paced, collaborative environment.
- ITIL knowledge or experience.
- AV/meeting room support.
- Exposure to Bloomberg, Refinitiv or similar market data platforms.
If you're a proactive IT professional with a passion for delivering exceptional support and re looking for your next opportunity in London, we'd love to hear from you.
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IT Support Technician in London employer: ANSON MCCADE
Anson McCade is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment in the UK. With a strong focus on security and digital transformation, employees benefit from comprehensive training programmes and clear pathways for career advancement, all while contributing to impactful projects alongside talented teams and senior stakeholders.
