Want to support the technology behind a fast-paced trading floor? My client, a well-established global investment bank, is hiring an IT Support Technician for its European IT team. You’ll report to the Endpoint Support Manager.
The role
You’ll be the first point of contact for the bank’s users. You’ll keep desktops, laptops, phones, printers and AV kit running smoothly across the business, often under real time pressure. Your day-to-day will include:
- Taking user calls, logging tickets and resolving incidents and service requests quickly and accurately
- Installing, configuring and troubleshooting PCs, laptops, desk phones and mobile devices
- Administering Windows and Apple environments and the software that runs on them
- Supporting AV and meeting rooms (Zoom Rooms, MS Teams), from small rooms to large theatre-style events
- Supporting market data applications such as Bloomberg, Fidessa and Refinitiv
- Handling user accounts and groups in Active Directory and MS Entra
- Working with vendors, carrying out installs, moves and changes, and helping with hardware refresh projects
- Monitoring performance, recommending improvements and keeping documentation up to date
What you’ll bring
- Solid hands-on experience in a helpdesk or service desk role
- Strong Windows 10 and Microsoft 365 / Office support skills
- Active Directory and Entra user administration, including security and distribution groups, OUs, GPOs and ideally MIM
- A good grasp of networking basics: TCP/IP, DHCP and DNS
- Hardware troubleshooting and repair across PCs, laptops and printers
- Knowledge of Cisco and IPC telephony and of enterprise mobile device management
- Familiarity with endpoint security (antivirus, anti-malware, DLP)
- A customer-first attitude and a methodical approach to problem solving
Nice to have
- Experience in financial services, ideally in a trading environment
- Exposure to Bloomberg, Fidessa or Refinitiv
- ITIL knowledge
Good to know
- You’ll work one of several support rotas, and you may occasionally be contacted out of hours for urgent incidents or disaster recovery
- The role is subject to FCA Conduct Rules
This is a great chance to build your career in a high-profile financial services setting, with exposure to specialist trading technology that will set your CV apart.
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Information Technology Support Engineer in London employer: ANSON MCCADE
Anson McCade is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment in the UK. With a strong focus on security and digital transformation, employees benefit from comprehensive training programmes and clear pathways for career advancement, all while contributing to impactful projects alongside talented teams and senior stakeholders.
