At a Glance
- Tasks: Support new Digital Health solutions and ensure smooth service transitions.
- Company: Dynamic tech company focused on innovative health solutions.
- Benefits: Competitive daily rate, hybrid work, and potential contract extension.
- Other info: Flexible travel to Jersey required; great opportunity for career growth.
- Why this job: Join a vital role in enhancing digital health services and make a real difference.
- Qualifications: Experience in IT service transition and strong application support skills.
The predicted salary is between 63000 - 77000 £ per year.
- Jersey / hybrid - Roles open to candidates in the UK & Ireland
- Up to 3 days on island per week
1 opening Help new and changed Digital Health solutions enter live service safely, while providing specialist application support.
You will bridge delivery and operations, ensuring support teams, users, processes and documentation are ready.
What you will do
Support operational readiness and service acceptance assessments.
Develop practical support models, handover packs and associated documentation.
Plan and coordinate transition activities, dependencies, risks and acceptance actions.
Provide specialist second/third-line application support and problem resolution.
Create and maintain support procedures, runbooks and knowledge articles.
What you will bring Experience in service transition, service acceptance or operational readiness within an ITIL-aligned environment.
Strong application support and troubleshooting experience in business-critical services.
Ability to define support models, escalation paths, monitoring needs and handover criteria.
Experience coordinating releases or service transitions across business, delivery and support teams.
Excellent documentation, communication and stakeholder management skills.
Contract details Four-month contract, potential to be extended Daily rate: £450 per day.
Hybrid assignment requiring flexibility to travel to and from Jersey for up to three days per week; the on-site pattern may fluctuate.
Application Support Specialist in London employer: ANSON MCCADE
Anson McCade is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment in the UK. With a strong focus on security and digital transformation, employees benefit from comprehensive training programmes and clear pathways for career advancement, all while contributing to impactful projects alongside talented teams and senior stakeholders.
