At a Glance
- Tasks: Support digital transformation by optimising customer engagement and conversational platforms.
- Company: Join a leading company driving innovation in customer experience.
- Benefits: Up to £660 per day, hybrid working, and immediate start.
- Other info: Opportunity for occasional travel and collaboration with diverse stakeholders.
- Why this job: Be part of a major transformation and enhance customer journeys with AI-driven solutions.
- Qualifications: Experience with Salesforce and strong business analysis skills required.
I’m supporting a major digital transformation programme looking for an Agentforce Business Analyst with strong Salesforce and AI-driven customer journey experience to support the optimisation of conversational platforms and customer engagement services.
What we’re looking for:
- Experience working with Salesforce (Service Cloud / Agentforce preferred)
- Strong business analysis skills including requirements gathering, process mapping and stakeholder engagement
- Experience analysing customer journeys, conversational data and operational performance
- Understanding of AI-driven solutions, digital engagement platforms or conversational tools
- Ability to communicate with both technical and non-technical stakeholders
What’s in it for you?
- Immediate start
- Hybrid working
- Up to £660 p/d
- Inside IR35
- Occasional Travel
Agentforce Business Analyst in London employer: ANSON MCCADE
Join a forward-thinking company that prioritises innovation and employee development, offering a hybrid working model that promotes work-life balance. With competitive pay and immediate start opportunities, you'll be part of a dynamic team focused on optimising customer engagement through cutting-edge technology. Our culture fosters collaboration and growth, ensuring you have the resources and support to excel in your role as an Agentforce Business Analyst.
StudySmarter Expert Advice🤫
We think this is how you could land Agentforce Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for roles like the Agentforce Business Analyst. Sometimes, it's all about who you know, so don’t be shy!
✨Tip Number 2
Prepare for those interviews! Brush up on your Salesforce knowledge and be ready to discuss your experience with AI-driven solutions. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Tailor your pitch! When you get the chance to chat with potential employers, make sure to highlight your experience with customer journeys and stakeholder engagement. Show them why you're the perfect fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Agentforce Business Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce and AI-driven solutions. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Agentforce Business Analyst role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Your Analytical Skills:In your application, emphasise your business analysis skills, especially in requirements gathering and process mapping. We’re looking for someone who can dive deep into customer journeys and operational performance, so give us examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at ANSON MCCADE
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially the Service Cloud and Agentforce features. Be ready to discuss how you've used these tools in past roles, as well as any specific projects where you optimised customer journeys.
✨Master the Art of Requirements Gathering
Prepare to showcase your business analysis skills by having examples ready that demonstrate your experience in requirements gathering and process mapping. Think about how you engaged with stakeholders and what techniques you used to ensure their needs were met.
✨Dive Deep into Customer Journeys
Familiarise yourself with analysing customer journeys and conversational data. Be prepared to discuss how you've improved operational performance in previous roles and how AI-driven solutions can enhance customer engagement.
✨Communicate Like a Pro
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Think of examples where you've successfully bridged the gap between different teams and how you ensured everyone was on the same page.
