At a Glance
- Tasks: Lead high-priority IT incidents and coordinate technical teams for swift resolution.
- Company: Join a dynamic operations team in a growing Technical Command Centre.
- Benefits: Competitive salary, on-call allowance, and long-term career progression.
- Other info: 5 days onsite in Belfast with opportunities for mentoring and process improvement.
- Why this job: Make a real impact in critical service environments and enhance your leadership skills.
- Qualifications: Proven experience in incident management and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
This is an opportunity to join a high-performing operations team responsible for managing business-critical IT incidents across large enterprise environments.
You will play a key role in driving service restoration, coordinating technical teams, and ensuring effective communication throughout the incident lifecycle.
What You'll Be Doing Leading and managing high-priority P1/P2 incidents through to resolution.
Chairing major incident bridge calls and coordinating cross-functional technical teams.
Acting as the central point of communication during critical service outages.
Driving escalation management and ensuring timely recovery of services.
Providing clear updates to senior stakeholders and leadership teams.
Conducting post-incident reviews and supporting root cause analysis activities.
Identifying opportunities for service improvement and operational excellence.
Supporting and maintaining Major Incident Management processes and governance.
In addition to the above, you will: Support the leadership and development of the wider MIM function.
Mentor and coach Major Incident Managers.
Act as a senior escalation point during complex or high-impact incidents.
Contribute to process improvements, automation initiatives, and operational maturity.
What We're Looking For Essential Proven experience as a Major Incident Manager, Senior Major Incident Manager, Incident Commander, or similar role.
Experience managing high-severity P1/P2 incidents within enterprise or managed service environments.
Strong experience leading incident bridge calls and driving technical teams towards resolution.
Excellent stakeholder management and communication skills.
Experience working within ITIL-aligned environments.
Ability to remain calm, decisive, and organised during high-pressure situations.
Desirable Experience within Technical Operations, Service Operations, NOC, Infrastructure, or Managed Services environments.
Experience with ITSM platforms such as Service Now, Remedy, or similar tools.
Knowledge of Incident, Problem, and Change Management processes.
Experience mentoring or leading incident management teams.
Working Pattern 5 days onsite in Belfast (Newtownabbey).
Shift coverage between7:00am and 7:00pm.
Typical shifts include: 7:00am 4:00pm 10:00am/11:00am 7:00pm Participation in anon-call rota is required.
What's On Offer Competitive salary.
On-call allowance.
Additional payments for on-call activity where applicable.
Opportunity to join a growing Technical Command Centre.
Exposure to enterprise-scale environments and critical services.
Long-term career progression within a high-visibility operational function.
TPBN1_NI
StudySmarter Expert Advice🤫
We think this is how you could land Senior Incident Manager in Lisburn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ANSON MCCADE values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ANSON MCCADE might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ANSON MCCADE!
✨Direct Apply to ANSON MCCADE
Let's not forget to apply directly through the ANSON MCCADE website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Incident Manager in Lisburn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ANSON MCCADE.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ANSON MCCADE. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ANSON MCCADE
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
