At a Glance
- Tasks: Lead and mentor a team of engineers while managing critical IT projects.
- Company: Join one of the UK's largest and most dynamic IT Managed Service Providers.
- Benefits: Competitive salary, shift allowance, flexible working, and excellent benefits package.
- Other info: Enjoy a positive work culture with opportunities for professional development.
- Why this job: Make a real impact in the public sector with exciting projects and career growth.
- Qualifications: Experience in team management and understanding of IT infrastructure.
The predicted salary is between 37000 - 37000 £ per year.
Excellent opportunity for experienced IT team managers to join one of the UK's largest most dynamic IT MSP's. It's the perfect time to be jumping on board with lots of exciting projects ongoing in the public sector working with critical national infrastructure systems. This role is very much a people management role but technical skills and knowledge will help along the way.
What you'll be doing:
- Serve as an escalation point for junior engineers and ensure protocols are followed and key issues are escalated to the right team
- Coach and mentor your team of 4 - 8 engineers
- Ensure smooth handovers between teams from days to nights
- Foster a positive working environment promoting a continuous learning ethos
- Communicate with customers to ensure SLA's are met
What's on offer:
- Salary up to £37k - Depending on experience
- £11,100 shift allowance (total comp = £48k)
- Flexible working after onboarding
- Shifts - 7-7 4 days & 4 nights rotational
- Excellent benefits pack - includes life assurance, health cash plan, 5% pension matched plus much more
- First class career progression and skill up support including paid for industry certifications in the latest tools and tech
- Free on-site parking at modern office facilities
- Optional paid overtime plus more
What do I need?
- Proven experience leading a team of engineers from a performance management perspective
- Understanding of escalation protocols
- Technical knowledge of IT infrastructure, Networks etc
- Proven people manager with ability to lead a positive office culture
- Hands-on technical skills are not necessary but are desirable
- Strong communicator able to communicate with customers in the public and private sector
- Eligible to undergo UK Security clearance checks
IT Shift Lead - Belfast in Lisburn employer: ANSON MCCADE
Join one of the UK's largest and most dynamic IT Managed Service Providers in Belfast, where you'll find a supportive work culture that prioritises continuous learning and employee development. With competitive salaries, excellent benefits including a generous shift allowance, and opportunities for career progression through industry certifications, this role offers a rewarding environment for IT team managers looking to make a meaningful impact in the public sector. Enjoy modern office facilities with free on-site parking and flexible working arrangements that promote a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Shift Lead - Belfast in Lisburn
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the IT industry, especially those who work at MSPs. Attend local meetups or online webinars to make contacts that could lead to job opportunities.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in coaching and mentoring teams. They want to see how you can foster a positive working environment.
✨Tip Number 3
Be ready for technical discussions! Even if hands-on skills aren't a must, having a solid understanding of IT infrastructure and networks will set you apart. Brush up on key concepts so you can speak confidently about them.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly gives you a better shot at standing out. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Shift Lead - Belfast in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your people management experience and any technical knowledge you have, even if it's not hands-on. We want to see how you can lead a team effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Shift Lead role. Share specific examples of how you've successfully managed teams and handled escalations in the past. Let us know what makes you tick!
Showcase Your Communication Skills:Since this role involves communicating with customers and mentoring your team, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from sharing instances where you’ve fostered a positive working environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at ANSON MCCADE
✨Know Your Team Management Skills
Make sure you can talk about your experience in leading teams. Prepare examples of how you've coached and mentored engineers in the past, and be ready to discuss how you foster a positive working environment.
✨Understand the Technical Side
While hands-on technical skills aren't a must, having a solid understanding of IT infrastructure and networks will definitely help. Brush up on key concepts so you can confidently discuss them if they come up during the interview.
✨Communicate Clearly
As a potential IT Shift Lead, you'll need to communicate effectively with both your team and customers. Practice articulating your thoughts clearly and concisely, especially when discussing how you ensure SLAs are met.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling escalations or managing handovers between shifts. Think through your approach to these scenarios and be ready to share your thought process and decision-making strategies.
