Lead Service Designer

Lead Service & UX Designer

Location: London, Hybrid (2 days)

Salary: Up to £90,000 + bonus

Join a global design network with studios across the world, combining strategy, technology, and design to create impactful, purpose-driven products and services that positively affect society.

What You’ll Be Doing

As a Service & UX Designer, you’ll play a key role in developing our Customer Experience and Service Design offerings, helping to establish us as a leading provider in these areas. You’ll work closely with design, client services, and project management leads to deliver innovative employee, customer, and user experiences.

Key Responsibilities

• Project Leadership: Lead interaction and service design projects, including workshops, creative sessions, and defining design principles.
• User-Centered Design: Ensure all designs are informed by a deep understanding of the people we’re designing for.
• Practice Innovation: Evolve Service Design practices, integrating insights from internal and external expertise.
• Mentorship: Guide junior team members, offering constructive feedback and skill development.

What You’ll Bring

• Service Design Expertise: Proven experience leading complex design projects with multiple designers.
• Tool Mastery: Proficient in Adobe CC, InVision, Sketch, Axure, and other design tools.
• Strategic Thinking: Ability to assess broad business issues, focusing on impactful design solutions.
• Clear Communication: Strong communicator, able to engage clients and teams with a user-centered approach.

If you’re a resilient, creative designer with an entrepreneurial mindset and a passion for impactful solutions, we’d love to connect!

Contact Anna-Jane Murphy at Anson McCade to learn more on 02077806700.

AMC/AJM/LSDT