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For Companies At a Glance
- Tasks: Investigate and fix application issues, improve service stability, and support live applications.
- Company: Major tech and engineering organisation with a strong reputation in national programmes.
- Benefits: Competitive salary, performance bonuses, hybrid working, and long-term career progression.
- Other info: Join a collaborative culture with opportunities for community engagement and personal growth.
- Why this job: Make a real impact by solving production issues in a secure and dynamic environment.
- Qualifications: Background in software engineering or application support with troubleshooting skills.
The predicted salary is between 40000 - 65000 £ per year.
Location: Gloucester based with hybrid working options
Salary: £40,000 - £65,000
Security Clearance: Must be eligible for BPSS, with potential for higher National Security Vetting
Package:
- Individual and Company performance bonus
- Hybrid and flexible working arrangements
- Strong long term progression across multiple grade levels
- Meaningful work supporting critical national programmes
- Inclusive culture with community engagement opportunities
Organisation Overview
Our client is a major technology and engineering organisation delivering complex digital solutions into highly secure and regulated environments. The business operates at significant scale, has an established reputation in national level programmes, and offers strong career mobility across engineering, platform and support disciplines.
Role Context
This is an opportunity for a software engineering or application support professional to move into a role with clear operational ownership, technical depth and strong long term progression. The position sits within a growing engineering environment delivering support for business critical applications used in high consequence settings. The focus is not first line support or repetitive ticket handling. It is a hands on engineering role for people who can investigate faults, understand how applications behave in live environments, and make fixes that improve service stability and customer outcomes.
The role would suit people coming from a software engineering background who want a slightly different path, as well as strong 2nd or 3rd line professionals who have worked close to applications, environments and production issues. You will be expected to diagnose bugs, resolve issues affecting customer application builds, and make practical improvements that reduce repeat incidents. This includes understanding code, infrastructure and deployment pipelines rather than simply escalating problems elsewhere.
You will work across the application lifecycle with exposure to monitoring, troubleshooting, automation and service resilience. There is an on call element, but the environment is structured so support activity should not dominate the role. The broader objective is to reduce manual effort, improve performance and strengthen application reliability through better engineering.
This is a good fit for someone who enjoys solving real production issues, wants broader ownership than pure development, and is comfortable operating across software, systems and live service support in a secure and technically demanding environment.
Key Responsibilities
- Investigate and fix customer side application issues, including bugs impacting builds, stability and service performance
- Support and maintain live applications, improving availability, resilience and operational performance
- Diagnose incidents across the stack and work through root cause to deliver sustainable fixes
- Introduce automation, monitoring and service improvements to reduce repeat support demand
- Participate in an on call rota and contribute to a strong engineering led support model
Candidate Profile / Technical Skillset
- Background in software engineering, application support, or strong 2nd or 3rd line support with hands on technical troubleshooting
- Experience working with Java and related web technologies in live or production aligned environments
- Good understanding of Linux or Windows command line environments, including Bash or PowerShell
- Exposure to cloud, monitoring, containers, databases or deployment tooling in modern application estates
- Able to troubleshoot across application, infrastructure and service layers with a clear operational mindset
How to Apply?
Please apply by attaching a relevant CV that clearly demonstrates your background in software engineering, application support, or advanced production troubleshooting, aligned to the technical and operational requirements of the role.
Reference: AMC/JWH/SREG
Application Support Engineer in Gloucester employer: ANSON MCCADE
Contact Detail:
ANSON MCCADE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Gloucester
✨Tip Number 1
Get your hands dirty! Dive into the technical aspects of the role. Brush up on your Java skills and get familiar with troubleshooting in live environments. The more you know, the better you'll impress during interviews.
✨Tip Number 2
Network like a pro! Connect with current Application Support Engineers or join relevant tech communities. They can provide insider tips and might even refer you to open positions. Plus, it’s a great way to learn about the company culture.
✨Tip Number 3
Showcase your problem-solving skills! Prepare examples of how you've tackled production issues in the past. Be ready to discuss your thought process and the impact of your solutions. This will highlight your operational mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Application Support Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software engineering or application support. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Showcase Problem-Solving Skills: Since this role is all about diagnosing and fixing issues, include examples of how you've tackled production problems in the past. We love seeing candidates who can think critically and come up with practical solutions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ANSON MCCADE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Java and related web technologies. Be prepared to discuss your experience with troubleshooting in live environments, as well as your understanding of Linux or Windows command line tools. This role is all about hands-on technical skills, so show them you’ve got what it takes!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved application issues in the past. Think about specific incidents where you improved service stability or reduced repeat incidents. This will demonstrate your operational mindset and ability to tackle real production problems.
✨Understand the Bigger Picture
Familiarise yourself with the application lifecycle and be ready to discuss how you can contribute to monitoring, automation, and service resilience. Highlight any experience you have with cloud technologies, containers, or deployment tooling, as this will show your versatility in a complex environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to application support. Practice articulating your thought process when diagnosing bugs or improving application performance. This will help you convey your analytical skills and readiness for the challenges of the role.