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- Tasks: Lead user research to create impactful digital services for the public sector.
- Company: Join a growing digital team focused on user-centred design.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Other info: Work in a dynamic environment with Agile teams across the UK.
- Why this job: Make a real difference by improving services that impact citizens' lives.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
We’re looking for an experienced User Researcher to help shape and deliver impactful digital services across major public sector programmes. This is an opportunity to join a growing digital capability focused on creating user-centred services that genuinely improve outcomes for citizens. You’ll work alongside multidisciplinary teams delivering large-scale digital transformation projects, using research and insight to influence service design, strategy, and delivery.
As a Senior User Researcher, you’ll lead and deliver research activities that uncover actionable insights and ensure services are designed around real user needs. You’ll play a key role in advocating for user-centred design principles, helping teams make evidence-based decisions, and supporting the delivery of accessible, intuitive, and effective digital experiences. You’ll also collaborate closely with stakeholders across delivery, design, and client teams within complex public sector environments.
Key Responsibilities- Lead, plan and deliver end-to-end user research activities across digital services
- Select and apply the most appropriate qualitative and quantitative research methods
- Translate findings into clear, evidence-based insights and recommendations
- Produce high-quality research artefacts, reports and presentations
- Work closely with delivery teams, designers, product managers and stakeholders
- Support service design and design thinking approaches across programmes
- Coach and mentor other researchers and champion research best practice
- Contribute to Agile multidisciplinary teams delivering large-scale digital services
- Strong experience delivering user research within public sector environments
- Excellent understanding of user-centred design principles and research methodologies
- Experience working within Agile delivery teams
- Strong stakeholder engagement and communication skills
- Ability to influence decision-making through research and insight
- Commercial awareness and confidence working in client-facing environments
- Understanding of interaction design, information architecture and digital service design
- Experience working within digital consultancy or agency environments
- Experience contributing to service transformation programmes
- Thought leadership or specialism within a particular area of research
- Must hold active SC Clearance or be eligible to obtain SC Clearance
- Must have the right to work in the UK
- Role is UK wide but excludes London-based candidates
If you’re passionate about designing services around real user needs and want to work on meaningful public sector programmes, I’d be happy to discuss the opportunity further.
User Researcher in England employer: ANSON MCCADE
Contact Detail:
ANSON MCCADE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with other User Researchers. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best research projects and insights. When you apply through our website, make sure to include links to your work so potential employers can see your impact firsthand.
✨Tip Number 3
Prepare for interviews by practising common user research scenarios. Think about how you’d approach different projects and be ready to discuss your methodologies and findings. We want you to shine!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit.
We think you need these skills to ace User Researcher in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior User Researcher. Highlight your experience in user research, especially within public sector environments, and showcase how you've applied user-centred design principles in your past projects.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about user research and how your skills align with our mission at StudySmarter. Be specific about your experience and how it can benefit our digital services.
Showcase Your Research Skills: In your application, don’t forget to mention the qualitative and quantitative research methods you’ve used. We want to see how you’ve translated findings into actionable insights that have influenced service design and delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status directly from us!
How to prepare for a job interview at ANSON MCCADE
✨Know Your User Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you've applied these techniques in past projects, especially within public sector environments. This will show your depth of knowledge and ability to adapt to different research needs.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your experience working with diverse stakeholders. Discuss how you’ve influenced decision-making through your research insights. This is crucial for demonstrating your ability to collaborate effectively in multidisciplinary teams.
✨Prepare Evidence-Based Insights
Bring along examples of high-quality research artefacts, reports, or presentations you've created. Being able to showcase your work will not only impress the interviewers but also give them a clear idea of your capabilities in translating findings into actionable recommendations.
✨Emphasise Your Passion for User-Centred Design
Express your enthusiasm for designing services around real user needs. Share specific instances where your advocacy for user-centred design principles has led to successful outcomes. This will resonate well with the company’s focus on improving citizen experiences.