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- Tasks: Design and evolve cutting-edge cloud contact centres using AWS technologies.
- Company: Leading organisation in digital transformation for customer experience.
- Benefits: Salary up to £85,000, hybrid working, and comprehensive benefits package.
- Other info: Strong career progression and ongoing training opportunities in a dynamic tech environment.
- Why this job: Make a real impact on customer interactions through AI and automation.
- Qualifications: Hands-on AWS experience, knowledge of compliance, and proficiency in Python or Node.js.
The predicted salary is between 85000 - 85000 £ per year.
An exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment.
As an AWS Connect Engineer, you’ll play a key role in designing and evolving a cutting-edge cloud contact centre, leveraging the latest capabilities across the AWS ecosystem. This is a hands-on position where you’ll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. You’ll be working on complex, high-impact systems that directly influence customer experience at scale.
What’s on offer:
- Salary up to £85,000
- Comprehensive benefits package
- Hybrid working – 3 days per week on-site in Nottingham
- Strong career progression opportunities within a growing technology function
- Ongoing training, certifications, and skill development opportunities
What you need:
- Proven hands-on experience with Amazon Web Services (certifications preferred)
- Knowledge of integrating AWS with external systems using AWS Lambda, APIs, and event-driven architectures
- Experience working in regulated environments (financial services, fintech, or similar)
- Understanding of compliance requirements such as PCI-DSS, GDPR, and FCA regulations
- Proficiency in Python or Node.js for serverless development
- Experience with Infrastructure as Code (Terraform or CloudFormation)
- Solid understanding of contact centre operations, reporting, and workflows
AWS Connect Engineer - Hybrid in Derby employer: ANSON MCCADE
Contact Detail:
ANSON MCCADE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Engineer - Hybrid in Derby
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can get your foot in the door.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your AWS projects and any cool stuff you've built. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research common AWS Connect Engineer interview questions and practice your answers. We want you to feel confident and ready to impress with your knowledge of cloud contact centre solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace AWS Connect Engineer - Hybrid in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AWS Connect Engineer role. Highlight your hands-on experience with AWS and any relevant certifications. We want to see how your skills align with what we’re looking for!
Showcase Your Projects: Include specific projects where you’ve integrated AWS with external systems or worked on cloud contact centre solutions. We love seeing real examples of your work that demonstrate your expertise in AI, automation, and analytics.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Explain why you’re excited about this role and how your background makes you a great fit. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ANSON MCCADE
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around AWS Connect and Lambda. Be ready to discuss how you've used these tools in past projects, as well as any relevant certifications you hold. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in previous roles, particularly in regulated environments like financial services. Think about situations where you had to integrate systems or ensure compliance with regulations like PCI-DSS or GDPR, and be ready to explain your thought process.
✨Demonstrate Your Coding Proficiency
Since proficiency in Python or Node.js is crucial for this role, be prepared to discuss your coding experience. You might even want to practice a few coding problems beforehand, so you can confidently showcase your skills during the interview.
✨Understand the Customer Experience Focus
This role is all about enhancing customer interactions, so make sure you understand the principles of contact centre operations and workflows. Be ready to discuss how your technical solutions can improve customer experience, and think about how AI and automation can play a role in that.