At a Glance
- Tasks: Support digital transformation by optimising customer engagement and conversational platforms.
- Company: Join a leading company driving innovation in customer experience.
- Benefits: Immediate start, hybrid work, and competitive pay up to £660 p/d.
- Other info: Exciting opportunity for growth in a dynamic, tech-focused environment.
- Why this job: Make an impact on customer journeys using Salesforce and AI-driven solutions.
- Qualifications: Experience with Salesforce, strong analysis skills, and ability to engage stakeholders.
I’m supporting a major digital transformation programme looking for an Agentforce Business Analyst with strong Salesforce and AI-driven customer journey experience to support the optimisation of conversational platforms and customer engagement services.
What we’re looking for:
- Experience working with Salesforce (Service Cloud / Agentforce preferred)
- Strong business analysis skills including requirements gathering, process mapping and stakeholder engagement
- Experience analysing customer journeys, conversational data and operational performance
- Understanding of AI-driven solutions, digital engagement platforms or conversational tools
- Ability to communicate with both technical and non-technical stakeholders
What’s in it for you?
- Immediate start
- Hybrid working
- Up to £660 p/d
- Inside IR35
- Occasional Travel
To hear more about the Agentforce Business Analyst role contact Daire McIlhatton at daire.mcilhatton@ansonmccade.com
Agentforce Business Analyst in City of London employer: ANSON MCCADE
Join a forward-thinking company that prioritises innovation and employee development, offering a hybrid working model that promotes work-life balance. As an Agentforce Business Analyst, you'll be part of a dynamic team driving a major digital transformation programme, with opportunities for professional growth and the chance to make a significant impact on customer engagement services. Enjoy competitive pay and the flexibility of occasional travel, all while collaborating in a supportive environment that values your expertise.
