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- Tasks: Lead Cisco UC and telephony infrastructure, providing Level 2/3 support and troubleshooting.
- Company: Join a leading tech services provider focused on global communication solutions.
- Benefits: Enjoy hands-on responsibility, global exposure, and work with cutting-edge tools.
- Why this job: Step into a lead role in a complex environment with opportunities for growth and mentoring.
- Qualifications: 5+ years in VoIP systems, strong knowledge of SIP/H.323, and incident management skills required.
- Other info: Applicants must be eligible for SC clearance and hold a sole UK passport.
The predicted salary is between 48000 - 72000 £ per year.
CISCO Lead Engineer
Location: Stevenage (on-site)
Salary: £60,000 per annum
Security Clearance: Candidates must be eligible for SC clearance and must be a sole UK passport holder.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
A leading technology services provider is seeking a skilled Cisco Lead Engineer to join their on-site team in Stevenage. This is a critical role focused on supporting and developing voice and video communication infrastructure across a global enterprise environment.
The ideal candidate will have significant experience in VoIP systems, PBX platforms, and Cisco Unified Communication technologies, with a strong ability to diagnose and resolve complex issues in large-scale, distributed networks.
Key Responsibilities:
- Act as the lead engineer for Cisco UC and telephony infrastructure, handling Level 2/3 support and escalations.
- Support and maintain Cisco UC platforms including CUCM, Unity Connection, Jabber, and Webex.
- Troubleshoot and resolve call quality, signalling (SIP/H.323), and connectivity issues.
- Collaborate with other operations teams to support project delivery and ensure platform stability.
- Lead local incident response and support global change and project initiatives.
- Provide knowledge sharing and technical mentoring to colleagues.
Required Skills and Experience:
- 5+ years’ experience working with VoIP systems, PBX platforms, and Cisco Unified Communications.
- In-depth knowledge of SIP, H.323, and other voice signalling protocols.
- Strong networking foundation, with an emphasis on VoIP traffic flow, QoS, and network diagnostics.
- Proven ability to manage incidents and troubleshoot complex issues in a high-availability environment.
- Experience with Cisco video platforms such as TMS, Pexip, and Cisco endpoints is desirable.
- Familiarity with VMware environments and relevant tools is a plus.
This is an excellent opportunity for a technically capable engineer to step into a lead role within a complex and rewarding environment. The position offers hands-on responsibility, global exposure, and the chance to work with cutting-edge collaboration tools in a mission-critical setting.
Please note: Due to the nature of the role, applicants must be eligible for SC clearance, and sole British passport holders.
Cisco Engineer employer: Anson McCade
Contact Detail:
Anson McCade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cisco Engineer
✨Tip Number 1
Make sure to brush up on your knowledge of Cisco Unified Communication technologies. Familiarise yourself with CUCM, Unity Connection, and Jabber, as these are crucial for the role. Being able to discuss your hands-on experience with these platforms will set you apart during interviews.
✨Tip Number 2
Network with professionals in the VoIP and Cisco communities. Attend relevant meetups or online forums where you can connect with others in the field. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills. Be ready to discuss specific examples of complex issues you've resolved in high-availability environments. This will showcase your problem-solving abilities and technical expertise.
✨Tip Number 4
Understand the importance of collaboration in this role. Be prepared to talk about how you've worked with other teams to support project delivery and ensure platform stability. Highlighting your teamwork skills will be key in making a strong impression.
We think you need these skills to ace Cisco Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Cisco Lead Engineer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with VoIP systems, PBX platforms, and Cisco Unified Communication technologies. Provide specific examples of how you've diagnosed and resolved complex issues in previous roles.
Showcase Technical Skills: Clearly outline your technical skills related to SIP, H.323, and network diagnostics. Mention any experience with Cisco video platforms and VMware environments, as these are desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and relevant to the job.
How to prepare for a job interview at Anson McCade
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with VoIP systems and Cisco Unified Communication technologies in detail. Highlight specific projects where you successfully diagnosed and resolved complex issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Company’s Needs
Research the technology services provider and their specific focus on voice and video communication infrastructure. Tailor your responses to show how your skills align with their goals, particularly in supporting global enterprise environments.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting call quality or connectivity issues, as this will showcase your analytical skills and technical knowledge.
✨Emphasise Team Collaboration
Since the role involves collaboration with other operations teams, be ready to discuss your experience working in team settings. Share examples of how you’ve contributed to project delivery and supported colleagues, which will highlight your ability to work effectively in a team-oriented environment.
