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For Companies At a Glance
- Tasks: Manage key customer accounts and drive sustainable growth through strategic partnerships.
- Company: A dynamic NI-based company with a high-performing customer success team.
- Benefits: Opportunity for career progression in a supportive and ambitious environment.
- Why this job: Take ownership of significant relationships and influence commercial outcomes.
- Qualifications: 4+ years in customer success or account management with strong analytical skills.
- Other info: Collaborative culture that values expertise and mentorship.
The predicted salary is between 36000 - 60000 £ per year.
A home-grown NI-based company is seeking a Senior Customer Success Executive to join a high-performing customer success team. This is an opportunity to take ownership of key, high-value accounts, build long-term strategic partnerships, and drive sustainable commercial growth while playing a senior role within a supportive and ambitious environment.
The Role
As a Senior Customer Success Executive, you will be responsible for managing and expanding a portfolio of complex customer relationships. Acting as a trusted advisor to senior stakeholders, you will identify opportunities to grow existing accounts, onboard new partners, and influence the direction of products and services through close collaboration with internal teams. This role suits an experienced customer success or account management professional who thrives in a commercial, relationship-driven role and enjoys balancing strategic thinking with hands-on delivery.
Key Responsibilities
- Own and develop relationships across multiple customer accounts, acting as a trusted advisor
- Manage and grow key accounts, identifying and delivering new commercial opportunities
- Negotiate contracts and new product agreements that create mutual value
- Proactively identify growth opportunities through account insight and market research
- Represent the organisation at customer meetings, events, conferences, and exhibitions
- Onboard new customers, coordinating with internal teams to ensure seamless integration
- Provide product and account support, resolving issues efficiently in collaboration with other teams
- Develop deep market, customer, and industry knowledge to anticipate future needs and trends
- Monitor, analyse, and report on account performance and business activity
- Work closely with product, engineering, and other teams to support new product launches and updates
- Share expertise and best practice with colleagues, supporting and mentoring junior team members
Experience & Qualifications
- Minimum of 4 years’ recent experience in customer success or account management
- Proven experience managing and growing multiple B2B relationships
- Track record of identifying, negotiating, and delivering account growth and upsell opportunities
- Experience working in a target-driven or commercial environment
- Strong analytical skills with the ability to interpret and present data
- Advanced Microsoft Office skills, particularly Excel
- Proven ability to self-learn and adapt quickly
- Strong influencing and negotiation skills
- Excellent written and verbal communication skills, both face-to-face and virtual
Education:
- Strong degree in a business or IT-related discipline (2:1 or equivalent preferred), or equivalent relevant experience
- Strong academic background preferred but not essential
- Experience in technology, e-commerce, fintech, financial services, or similar environments
- An understanding of web or software development concepts
- Experience using CRM platforms and/or analytics tools
Why Apply?
This role offers the chance to take ownership of significant customer relationships, influence commercial outcomes, and progress your career within a growing organisation that values collaboration, expertise, and long-term partnerships.
Senior Customer Success Executive in Belfast employer: Anson McCade
Contact Detail:
Anson McCade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Executive in Belfast
✨Tip Number 1
Network like a pro! Attend industry events, conferences, and meet-ups to connect with potential employers and other professionals. Don’t be shy; introduce yourself and share your passion for customer success!
✨Tip Number 2
Leverage LinkedIn to showcase your expertise. Share insights, engage with posts, and connect with key players in the industry. This can help you get noticed by recruiters looking for someone just like you!
✨Tip Number 3
Prepare for interviews by researching the company and its customers. Understand their challenges and think about how you can add value as a Senior Customer Success Executive. Show them you’re the solution they need!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Customer Success Executive in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Customer Success Executive role. Highlight your experience in managing B2B relationships and any relevant achievements that showcase your ability to drive account growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for our team. Don’t forget to mention specific examples of how you've built long-term partnerships in the past.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, be sure to include examples of how you've used data to drive decisions or improve account performance. We love seeing candidates who can interpret data and present it effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Anson McCade
✨Know Your Accounts Inside Out
Before the interview, make sure you research the company's key accounts and their industries. Understand their pain points and how the company’s products or services can address them. This will help you demonstrate your ability to act as a trusted advisor during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully managed and grown customer relationships in the past. Highlight specific instances where you identified growth opportunities or negotiated contracts that benefited both parties. This will show your potential employer that you have the experience they’re looking for.
✨Be Ready to Discuss Data
Since strong analytical skills are crucial for this role, be prepared to discuss how you've used data to drive account performance. Bring examples of reports or insights you've generated in previous roles, and be ready to explain how they influenced decision-making.
✨Demonstrate Your Collaborative Spirit
This role involves working closely with various internal teams, so be ready to talk about your experience collaborating with others. Share stories that illustrate your ability to coordinate efforts across departments to ensure seamless customer onboarding and support.
