At a Glance
- Tasks: Lead a dynamic team in delivering top-notch service and managing incidents.
- Company: Join a supportive company that values leadership and collaboration.
- Benefits: Enjoy a competitive salary, pension, and flexible benefits.
- Other info: Opportunities for continuous improvement and professional development.
- Why this job: Make a real impact while growing your career in operational management.
- Qualifications: Experience in leading technical teams and managing incidents under pressure.
The predicted salary is between 48100 - 48100 £ per year.
Package: £48,100 + Pension, 25 A/L Days, Paid Certifications (Unlimited)
Pattern: 24/7 Shift Rotation (4x Days on, 4x Days off, 4x Nights on, 4x Nights off)
Focus: Frontline leadership, operational governance, and high-performing service delivery. We are seeking a confident Shift Lead to guide our 24/7 Service Operations team. Your primary focus will be managing service outcomes, stakeholder communication, and maintaining operational stability during fast-paced activity and major incidents.
Key Responsibilities
- Service Delivery: Act as the primary escalation point for customer issues; oversee incident handling to ensure strict SLA adherence.
- Shift Leadership: Guide, support, and allocate work across the shift team. Provide active coaching and ensure seamless shift handovers.
- Incident Management: Lead communication and technical coordination during major incidents, facilitating structured incident bridge calls.
- Third-Party Liaison: Coordinate with field teams and vendors to maintain seamless, end-to-end service delivery.
- Continuous Improvement: Identify process or monitoring gaps and contribute to root cause analysis (RCA) and service improvements.
Skills & Experience
- Leadership: Experience leading service-focused technical or operational teams (e.g., NOC, SOC, or Service Desk).
- Incident Handling: Proven ability to manage major incidents and high-profile escalations calmly under pressure.
- Communication: Exceptional written and verbal communication skills with a strong customer-first mindset.
- Frameworks: Deep understanding of ITIL environments and SLA-driven metrics.
- Security Clearance: Must be eligible for UK Security Clearance (SC minimum; NPPV3 preferred).
What We Offer
- Impact & Growth: Clear pathways into senior operational management and opportunities to shape service delivery.
- Culture: A supportive, collaborative environment focused on leadership and continuous improvement.
- Benefits: Competitive salary, shift allowance, pension scheme, and flexible benefits.
Network Infrastructure Manager in Belfast employer: ANSON MCCADE
As a Network Infrastructure Manager, you will thrive in a dynamic and supportive environment that prioritises leadership and continuous improvement. With competitive benefits including a generous salary, pension scheme, and unlimited paid certifications, our company fosters employee growth and offers clear pathways into senior operational management. Join us to be part of a collaborative team dedicated to delivering high-performing service outcomes while enjoying a balanced work-life through our flexible shift patterns.
StudySmarter Expert Advice🤫
We think this is how you could land Network Infrastructure Manager in Belfast
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working in roles similar to the Network Infrastructure Manager. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and incident management. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your leadership experience and how you've handled major incidents.
✨Tip Number 3
Showcase your skills through real-life examples. When you get the chance to speak with potential employers, highlight specific instances where you’ve led a team or improved service delivery. This will help you stand out as a candidate who can deliver results under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Network Infrastructure Manager in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant incident management roles to show us you're the right fit for the Network Infrastructure Manager position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about service delivery and how your background aligns with our needs. Be sure to mention your customer-first mindset and any specific examples of successful team leadership or incident handling.
Showcase Your Communication Skills:Since exceptional communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at ANSON MCCADE
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL frameworks and SLA metrics. Be ready to discuss how you've applied these in past roles, especially in high-pressure situations. This will show that you understand the core of what the role entails.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams through challenging incidents or service delivery improvements. Highlight your coaching style and how you ensure seamless handovers during shifts. This will demonstrate your capability as a Shift Lead.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since communication is key in this role, think about how you would handle major incident communications. You might even want to role-play a scenario with a friend to get comfortable.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to incident management or stakeholder communication. Think through your approach to resolving issues and maintaining operational stability, as this will be crucial for the interview.
