At a Glance
- Tasks: Lead and mentor a team of engineers while managing escalations and ensuring smooth operations.
- Company: Join one of the UK's largest and most dynamic IT Managed Service Providers.
- Benefits: Competitive salary up to £37k, plus shift allowance and flexible working options.
- Other info: Enjoy a positive work environment that promotes continuous learning and career growth.
- Why this job: Be part of exciting projects in the public sector and work with critical national infrastructure.
- Qualifications: Experience in IT team management and strong communication skills.
The predicted salary is between 37000 - 37000 £ per year.
Excellent opportunity for experienced IT team managers to join one of the UK's largest most dynamic IT MSP's. It's the perfect time to be jumping on board with lots of exciting projects ongoing in the public sector working with critical national infrastructure systems. This role is very much a people management role but technical skills and knowledge will help along the way.
What you'll be doing:
- Serve as an escalation point for junior engineers and ensure protocols are followed and key issues are escalated to the right team
- Coach and mentor your team of 4 - 8 engineers
- Ensure smooth handovers between teams from days to nights
- Foster a positive working environment promoting a continuous learning ethos
- Communicate with customers to ensure SLA's are met
What's on offer:
- Salary up to £37k - Depending on experience
- £11,100 shift allowance (total comp = £48k)
- Flexible working after onboarding
- Shifts - 7-7, 4 days
Escalations Manager - Shifts - Multiple roles TLNT1_NI in Belfast employer: ANSON MCCADE
Join one of the UK's largest and most dynamic IT Managed Service Providers, where you'll thrive in a supportive work culture that prioritises employee growth and development. With exciting projects in the public sector and a focus on critical national infrastructure, this role offers not only competitive compensation but also flexible working arrangements and a commitment to continuous learning, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Escalations Manager - Shifts - Multiple roles TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and people management strategies. We all know that being a great manager means knowing how to support your team, so be ready to share examples of how you've done this in the past.
✨Tip Number 3
Showcase your coaching abilities! During interviews, highlight how you've mentored junior engineers and fostered a positive working environment. This is key for the Escalations Manager role, so make it shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Escalations Manager - Shifts - Multiple roles TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Escalations Manager role. Highlight your people management experience and any technical skills that could set you apart from other candidates.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams and resolved escalations in the past, showing us your passion for coaching and mentoring.
Showcase Your Communication Skills:Since communication with customers is key, make sure your application demonstrates your ability to convey complex information clearly. Use concise language and structure your application well to reflect your communication prowess.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ANSON MCCADE
✨Know Your Tech and Team Dynamics
Make sure you brush up on your technical knowledge relevant to the role. Understand the common issues junior engineers face and think about how you would coach them through these challenges. This will show that you’re not just a people manager but also someone who can guide them technically.
✨Showcase Your People Management Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you’ve coached or mentored team members, resolved conflicts, or improved team performance. This will highlight your ability to foster a positive working environment.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be ready to discuss how you’ve ensured they are met in previous roles. Being able to articulate your approach to customer communication and issue escalation will demonstrate your commitment to service excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current projects, team structure, and how they handle escalations. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding continuous learning.
