At a Glance
- Tasks: Lead and mentor a team of engineers while managing escalations and ensuring smooth operations.
- Company: Join one of the UK's largest and most dynamic IT Managed Service Providers.
- Benefits: Competitive salary up to £48k, flexible working, and excellent benefits package.
- Other info: Enjoy first-class career progression and support for industry certifications.
- Why this job: Be part of exciting projects in critical national infrastructure and foster a positive team culture.
- Qualifications: Experience in team leadership and understanding of IT infrastructure is essential.
The predicted salary is between 37000 - 37000 £ per year.
Excellent opportunity for experienced IT team managers to join one of the UK's largest most dynamic IT MSP's. It's the perfect time to be jumping on board with lots of exciting projects ongoing in the public sector working with critical national infrastructure systems. This role is very much a people management role but technical skills and knowledge will help along the way.
What you'll be doing:
- Serve as an escalation point for junior engineers and ensure protocols are followed and key issues are escalated to the right team
- Coach and mentor your team of 4 - 8 engineers
- Ensure smooth handovers between teams from days to nights
- Foster a positive working environment promoting a continuous learning ethos
- Communicate with customers to ensure SLA's are met
What's on offer:
- Salary up to £37k - Depending on experience
- £11,100 shift allowance (total comp = £48k)
- Flexible working after onboarding
- Shifts - 7-7 4 days & 4 nights rotational
- Excellent benefits pack - includes life assurance, health cash plan, 5% pension matched plus much more
- First class career progression and skill up support including paid for industry certifications in the latest tools and tech
- Free on-site parking at modern office facilities
- Optional paid overtime plus more
What do I need?
- Proven experience leading a team of engineers from a performance management perspective
- Understanding of escalation protocols
- Technical knowledge of IT infrastructure, Networks etc
- Proven people manager with ability to lead a positive office culture
- Hands-on technical skills are not necessary but are desirable
- Strong communicator able to communicate with customers in the public and private sector
- Eligible to undergo UK Security clearance checks
Escalations Manager - Shifts - Multiple roles in Belfast employer: ANSON MCCADE
Join one of the UK's largest and most dynamic IT Managed Service Providers, where you'll thrive in a vibrant work culture that prioritises continuous learning and employee development. With excellent benefits including a competitive salary, generous shift allowance, and opportunities for career progression through industry certifications, this role offers a rewarding environment for experienced IT team managers looking to make a meaningful impact in the public sector. Enjoy the flexibility of shift work and modern office facilities, all while being part of a team that values collaboration and positive communication.
StudySmarter Expert Advice🤫
We think this is how you could land Escalations Manager - Shifts - Multiple roles in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and escalation protocols. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached and mentored teams in the past. This will highlight your ability to foster a positive working environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Escalations Manager - Shifts - Multiple roles in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Escalations Manager role. Highlight your people management experience and any technical knowledge you have, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your background aligns with our needs. Share specific examples of how you've successfully managed teams and handled escalations in the past.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed faster, and you'll be one step closer to joining our dynamic team at StudySmarter!
How to prepare for a job interview at ANSON MCCADE
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT infrastructure and networks. Even if hands-on skills aren't a must, having a solid understanding will help you answer questions confidently and show that you can support your team effectively.
✨Showcase Your People Skills
As this role is all about people management, be ready to discuss your experience in coaching and mentoring teams. Prepare examples of how you've fostered a positive working environment and handled performance management in the past.
✨Understand Escalation Protocols
Familiarise yourself with common escalation protocols in IT. Be prepared to explain how you would handle key issues and ensure they are escalated to the right teams, demonstrating your ability to manage critical situations.
✨Communicate Clearly
Since you'll be liaising with customers to meet SLAs, practice articulating your thoughts clearly and concisely. Think of scenarios where you've successfully communicated complex information to non-technical stakeholders, as this will highlight your strong communication skills.
