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For Companies At a Glance
- Tasks: Manage client accounts and build strong customer relationships to drive business growth.
- Company: A well-established local organisation with a supportive and collaborative culture.
- Benefits: Opportunity for career development and making a real impact in a growing team.
- Why this job: Shape long-term partnerships and enhance customer experiences while developing your skills.
- Qualifications: 1 year in a customer-facing role, strong analytical skills, and excellent communication.
- Other info: Join a dynamic team with opportunities for learning and growth in tech and e-commerce.
The predicted salary is between 28800 - 48000 £ per year.
A local, well-established organisation is seeking a Customer Success Executive to join a collaborative and supportive team. This role offers the opportunity to take ownership of customer relationships, shape long-term partnerships, and contribute directly to business growth while developing your own career.
The Role
As a Customer Success Executive, you will manage a portfolio of client accounts, acting as a trusted advisor and ensuring customers achieve maximum value from the organisation’s products and services. You will play a key role in onboarding new customers, identifying growth opportunities within existing accounts, and collaborating internally to deliver a high-quality customer experience.
Key Responsibilities
- Own and manage relationships across multiple customer accounts, developing a deep understanding of client needs
- Identify and develop new commercial opportunities within existing accounts
- Negotiate contracts and product opportunities that deliver mutual value
- Represent the organisation at customer meetings, events, conferences, and exhibitions
- Onboard new customers and coordinate with internal teams to ensure smooth implementation
- Provide ongoing product and account support, resolving issues efficiently in collaboration with colleagues
- Monitor, analyse, and report on account performance and business activity
- Share knowledge and best practice with colleagues, supporting junior team members where appropriate
- Develop strong market and industry knowledge to anticipate customer needs and future opportunities
- Work closely with product, engineering, and other teams to support new product launches and updates
Experience & Qualifications
- At least 1 year’s experience in a customer-facing or account management role
- Experience managing multiple B2B relationships in a commercial or target-driven environment
- Strong analytical skills with the ability to interpret data
- Excellent Microsoft Office skills, particularly Excel
- Ability to self-learn and adapt quickly
- Confident communicator, both face-to-face and virtually
- Degree in a business or IT-related field (2:1 or equivalent preferred), or relevant industry experience
- Strong academic background preferred but not essential
- Experience in technology, e-commerce, fintech, financial services, or similar environments
- An understanding of web or software development concepts
- Experience using CRM systems and/or analytics tools
Why Apply?
This is an excellent opportunity to join a growing organisation where you can make a real impact, work closely with customers, and develop your career within a supportive and forward-thinking team.
Customer Success Executive in Belfast employer: Anson McCade
Contact Detail:
Anson McCade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Belfast
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer success stories. This will help you speak confidently about how you can add value during interviews.
✨Tip Number 2
Network like a pro! Attend industry events, webinars, or local meetups. Connecting with people in the field can lead to valuable insights and even job opportunities that aren’t advertised.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Executive. Highlight your ability to manage relationships and drive growth in a way that resonates with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Success Executive in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Executive role. Highlight any relevant customer-facing experience and show how you've successfully managed relationships in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Be sure to mention specific examples of how you've added value in previous roles.
Showcase Your Analytical Skills: Since this role involves monitoring and analysing account performance, make sure to highlight your analytical skills. Share examples of how you've used data to drive decisions or improve customer satisfaction in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Anson McCade
✨Know Your Customers
Before the interview, research the organisation's customer base and their needs. Understanding who the clients are and what challenges they face will help you demonstrate your ability to manage relationships effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've monitored account performance or identified growth opportunities, as this aligns perfectly with the responsibilities of a Customer Success Executive.
✨Practice Your Communication
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend to refine your responses and ensure you come across as a trusted advisor.
✨Demonstrate Your Adaptability
Highlight instances where you've had to learn quickly or adapt to new situations. This could be through onboarding new customers or collaborating with different teams. Showing that you can thrive in a dynamic environment will resonate well with the interviewers.
