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For Companies At a Glance
- Tasks: Design and implement innovative ITSM solutions in a dynamic Agile environment.
- Company: Join a forward-thinking tech company focused on digital transformation.
- Benefits: Enjoy flexible benefits, competitive pension contributions, and wellness programmes.
- Why this job: Lead impactful projects while ensuring top-notch security and resilience.
- Qualifications: Experience with ITSM tools and a strong understanding of secure environments.
- Other info: Great opportunities for career growth and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Information Technology Service Management (ITSM) Tooling Architect, you will play a crucial role in ensuring delivery excellence in support of Digital Transformation priorities. Working within an Agile framework and reporting to the Solution Owner, you will produce design documentation for a wide variety of ITSM tooling solutions varying in size and complexity. You will lead committed delivery teams to produce credible, high-quality solutions. This role requires an innovative individual who understands the technical design and deployment of IT systems in highly secure environments, ensuring designs remain practical, cost-effective, and robust.
Key Responsibilities
- Design & Architecture: Produce comprehensive design documentation and plans for large-scale ITSM tooling solutions across cloud, on-premises, and hybrid environments.
- Agile Collaboration: Work as part of a dedicated Agile team to find faster, more effective technical solutions.
- Security & Standards: Demonstrate the highest standards of data security, ensuring all designs meet the rigorous requirements of secure environment deployment.
- Leadership: Lead and mentor ITSM tooling delivery teams, fostering a culture of teamwork and innovation.
- Stakeholder Management: Provide customers with the confidence that their requirements are understood and can be delivered effectively.
Skills & Experience
- Core Technical Requirements: Extensive experience in the design, installation, configuration, and customization of ITSM/ITIL/Service Desk technologies, ideally including one or more of the following: ServiceNow / BMC Helix / BMC Remedy, CA Service Desk Manager, Freshworks / ManageEngine.
- Process & Security Knowledge: Deep understanding of ITSM/ITOM/ITIL/eTOM processes (ITIL v4 certification highly preferred). Proven track record in designing highly secure, highly resilient solutions. Experience working within secure/defence-standard environments.
- Infrastructure & Development: Core Infrastructure: Working knowledge of Windows Server, Active Directory, Group Policies, SQL Server Clustering, and PKI Infrastructure (certificate management). Scripting & Data: Proficiency in scripting and data manipulation, including: SQL Scripting & Power BI / SSRS, REST Web Services & C#.
Pension: Double matching contributions up to 10%.
Incentives: Company-wide incentive plans and Life Assurance.
Flexibility: "Your Choices" flexible benefits (dental, travel, increased holiday, etc.).
Wellbeing: Employee assistance programme, virtual GP, and private medical insurance (role dependent).
Allowances: Car allowance or company car (role dependent).
Service Desk Architect in Basingstoke employer: Anson McCade
Contact Detail:
Anson McCade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Architect in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your hands dirty with some practical projects. Whether it’s contributing to open-source ITSM tools or building your own solutions, showcasing your skills through real-world applications can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on Agile methodologies and ITSM best practices. Be ready to discuss how you've led teams and delivered high-quality solutions in secure environments – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for talented folks like you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Service Desk Architect in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ITSM tooling solutions. We want to see how your skills align with the role of Service Desk Architect, so don’t hold back on showcasing your relevant projects!
Showcase Your Agile Experience: Since this role involves working within an Agile framework, it’s essential to mention any Agile methodologies you’ve used in past projects. We love seeing candidates who can demonstrate their ability to collaborate effectively in a team setting.
Highlight Security Knowledge: Given the importance of data security in this role, be sure to emphasise your understanding of secure environments and any relevant certifications. We’re looking for someone who can ensure our designs meet rigorous security standards.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anson McCade
✨Know Your ITSM Tools Inside Out
Make sure you’re well-versed in the specific ITSM tools mentioned in the job description, like ServiceNow or BMC Helix. Be ready to discuss your hands-on experience with these technologies and how you've customised them in past roles.
✨Showcase Your Agile Experience
Since this role involves working within an Agile framework, prepare examples of how you've successfully collaborated in Agile teams. Highlight any specific methodologies you've used and how they contributed to project success.
✨Emphasise Security Standards
Given the focus on secure environments, be prepared to discuss your understanding of data security standards. Share examples of how you've ensured compliance in previous projects, especially in high-stakes situations.
✨Demonstrate Leadership Skills
As a potential leader for delivery teams, think of instances where you've mentored others or led a project. Be ready to explain your leadership style and how you foster teamwork and innovation among your peers.
