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- Tasks: Lead the design and delivery of secure ITSM solutions in a dynamic, agile team.
- Company: Join a large, security-focused organisation driving digital transformation.
- Benefits: Competitive salary, collaborative environment, and opportunities for technical ownership.
- Why this job: Make a real impact on high-stakes digital transformation projects.
- Qualifications: Experience with ITSM platforms and strong understanding of ITIL processes.
- Other info: Long-term role with potential to shape architecture and delivery standards.
The predicted salary is between 36000 - 60000 £ per year.
We’re working with a large, security-focused organisation undergoing significant digital transformation and are looking for an ITSM Architect to join their ITSM delivery function. This role suits an experienced ITSM specialist who enjoys designing and leading complex tooling solutions, working closely with stakeholders, and delivering secure, scalable platforms within regulated environments.
The role involves acting as a technical lead within an agile delivery team, producing high-quality design documentation and shaping ITSM solutions across a range of platforms. The focus is on delivering resilient, cost-effective tooling that supports enterprise-scale operations and strict security requirements.
Key experience required:- Strong background designing, configuring and customising ITSM / Service Desk platforms such as: ServiceNow, BMC Remedy / Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine
- Solid understanding of ITSM / ITOM / ITIL processes (ITIL v4 preferred)
- Experience delivering large-scale, secure ITSM solutions across cloud, on-prem, or hybrid environments
- Good working knowledge of core infrastructure (Windows Server, Active Directory, SQL Server, PKI)
- Opportunity to work on high-impact digital transformation programmes
- Collaborative, agile working environment with strong technical ownership
- Long-term role with scope to influence architecture and delivery standards
If you’re an experienced ITSM tooling professional looking for your next challenge, we’d be happy to share more details in confidence.
ITSM Architect in Basingstoke employer: Anson McCade
Contact Detail:
Anson McCade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Architect in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ITSM projects and achievements. This gives potential employers a taste of what you can bring to the table, especially when it comes to designing and leading complex tooling solutions.
✨Tip Number 3
Prepare for interviews by brushing up on your ITIL processes and the specific platforms mentioned in the job description. Be ready to discuss how you've delivered secure, scalable ITSM solutions in the past – real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace ITSM Architect in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM platforms like ServiceNow or BMC Remedy. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ITSM and how your background makes you the perfect fit for our team. We love hearing your story!
Showcase Your Technical Skills: Don’t forget to mention your understanding of ITIL processes and core infrastructure knowledge. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Anson McCade
✨Know Your ITSM Tools Inside Out
Make sure you’re well-versed in the ITSM platforms mentioned in the job description, like ServiceNow or BMC Remedy. Be ready to discuss your experience with these tools and how you've customised them to meet specific needs.
✨Understand ITIL Processes
Brush up on ITIL v4 principles and be prepared to explain how they apply to the role. This will show that you not only know the theory but can also implement it effectively in real-world scenarios.
✨Showcase Your Design Skills
Bring examples of high-quality design documentation you've produced in the past. Discuss how you approached complex tooling solutions and the impact they had on previous projects.
✨Prepare for Stakeholder Engagement
Think about times when you’ve worked closely with stakeholders. Be ready to share how you gathered requirements and ensured their needs were met while delivering secure and scalable solutions.
