At a Glance
- Tasks: Design and maintain Amazon Connect contact flows for a modern cloud contact centre.
- Company: Join a leading tech firm transforming customer experience in financial services.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a chance to influence customer engagement in finance.
- Why this job: Be at the forefront of cloud technology and enhance customer interactions.
- Qualifications: Experience with Amazon Connect and knowledge of regulated environments required.
The predicted salary is between 90000 - 90000 £ per year.
AWS Connect Engineer in Nottingham (NG1) - Permanent
Salary: Up to £85,000 + package
We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment. This role sits at the heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services.
Role Responsibilities:
- Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys
- Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services
- Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs and event-driven architectures
- Implement secure, compliant workflows including authentication, call recording controls, and data protection mechanisms
- Ensure all solutions meet regulatory standards including PCI-DSS, GDPR, and financial services compliance requirements
- Build reporting and analytics solutions using Contact Lens and Connect Analytics for operational and regulatory insight
- Support outbound communication campaigns in line with regulatory obligations
- Develop infrastructure-as-code using Terraform or CloudFormation with strong governance and change control
- Participate in disaster recovery and business continuity testing and planning
Required Experience:
- Strong hands-on experience with Amazon Connect
- Experience working in regulated environments (financial services, fintech, or similar)
- Knowledge of contact centre architecture including IVR design, routing, and CCaaS platforms
- Experience integrating systems using AWS Lambda, API Gateway, and REST APIs
- Proficiency in Python or Node.js for serverless development
- Understanding of regulatory frameworks such as GDPR, PCI-DSS, and FCA requirements
- Experience with Contact Lens or similar analytics and quality monitoring tools
- Experience with Terraform or CloudFormation in production AWS environments
Desirable Experience:
- Exposure to core banking or financial CRM systems
- Experience with secure authentication and fraud prevention workflows
- Familiarity with compliance-driven contact centre operations
This is an excellent opportunity for an engineer who enjoys working at the intersection of cloud technology, customer experience, and regulated enterprise environments, with the ability to directly influence how customers engage with a major financial organisation.
AWS Connect Engineer employer: ANSON MCCADE
Anson McCade is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment in the UK. With a strong focus on security and digital transformation, employees benefit from comprehensive training programmes and clear pathways for career advancement, all while contributing to impactful projects alongside talented teams and senior stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at ANSON MCCADE or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to ANSON MCCADE.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like ANSON MCCADE.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like ANSON MCCADE that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace AWS Connect Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at ANSON MCCADE.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at ANSON MCCADE and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at ANSON MCCADE
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If ANSON MCCADE uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
