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- Tasks: Investigate and fix application issues, improve service stability, and support live applications.
- Company: Major tech and engineering organisation with a strong reputation in national programmes.
- Benefits: Competitive salary, performance bonuses, hybrid working, and career progression opportunities.
- Other info: Join a collaborative culture with community engagement and long-term career growth.
- Why this job: Make a real impact by solving production issues in a secure and dynamic environment.
- Qualifications: Experience in software engineering or application support, with troubleshooting skills.
The predicted salary is between 40000 - 65000 £ per year.
Location: Gloucester based with hybrid working options
Salary: £40,000 - £65,000
Security Clearance: Must be eligible for BPSS, with potential for higher National Security Vetting
Package:
- Individual and Company performance bonus
- Hybrid and flexible working arrangements
- Strong long term progression across multiple grade levels
- Meaningful work supporting critical national programmes
- Inclusive culture with community engagement opportunities
Organisation Overview:
Our client is a major technology and engineering organisation delivering complex digital solutions into highly secure and regulated environments. The business operates at significant scale, has an established reputation in national level programmes, and offers strong career mobility across engineering, platform and support disciplines.
Role Context:
This is an opportunity for a software engineering or application support professional to move into a role with clear operational ownership, technical depth and strong long term progression. The position sits within a growing engineering environment delivering support for business critical applications used in high consequence settings. The focus is not first line support or repetitive ticket handling. It is a hands on engineering role for people who can investigate faults, understand how applications behave in live environments, and make fixes that improve service stability and customer outcomes.
The role would suit people coming from a software engineering background who want a slightly different path, as well as strong 2nd or 3rd line professionals who have worked close to applications, environments and production issues. You will be expected to diagnose bugs, resolve issues affecting customer application builds, and make practical improvements that reduce repeat incidents. This includes understanding code, infrastructure and deployment pipelines rather than simply escalating problems elsewhere.
You will work across the application lifecycle with exposure to monitoring, troubleshooting, automation and service resilience. There is an on call element, but the environment is structured so support activity should not dominate the role. The broader objective is to reduce manual effort, improve performance and strengthen application reliability through better engineering.
This is a good fit for someone who enjoys solving real production issues, wants broader ownership than pure development, and is comfortable operating across software, systems and live service support in a secure and technically demanding environment.
Key Responsibilities:
- Investigate and fix customer side application issues, including bugs impacting builds, stability and service performance
- Support and maintain live applications, improving availability, resilience and operational performance
- Diagnose incidents across the stack and work through root cause to deliver sustainable fixes
- Introduce automation, monitoring and service improvements to reduce repeat support demand
- Participate in an on call rota and contribute to a strong engineering led support model
Candidate Profile / Technical Skillset:
- Background in software engineering, application support, or strong 2nd or 3rd line support with hands on technical troubleshooting
- Experience working with Java and related web technologies in live or production aligned environments
- Good understanding of Linux or Windows command line environments, including Bash or PowerShell
- Exposure to cloud, monitoring, containers, databases or deployment tooling in modern application estates
- Able to troubleshoot across application, infrastructure and service layers with a clear operational mindset
How to Apply?
Please apply by attaching a relevant CV that clearly demonstrates your background in software engineering, application support, or advanced production troubleshooting, aligned to the technical and operational requirements of the role.
Reference: AMC/JWH/SREG
Application Support Engineer employer: ANSON MCCADE
Contact Detail:
ANSON MCCADE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub with projects that highlight your troubleshooting and application support abilities, make sure to share it during interviews. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for technical interviews by brushing up on your coding and troubleshooting skills. Practice common scenarios you might face as an Application Support Engineer, and be ready to discuss how you’d tackle real-world problems.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can bring their unique skills to our team. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience in software engineering or application support. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Showcase Problem-Solving Skills: Since this role is all about diagnosing and fixing issues, we recommend you include examples of how you've tackled production problems in the past. We love seeing candidates who can think critically and come up with practical solutions!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's necessary. Make it easy for us to see why you're a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at ANSON MCCADE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Java and related web technologies. Be ready to discuss your experience with troubleshooting in live environments, as well as any specific incidents you've resolved. This will show that you can handle the technical demands of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've diagnosed and fixed application issues in the past. Highlight your ability to work through root causes and implement sustainable fixes. This is crucial for showing that you can improve service stability and customer outcomes.
✨Familiarise Yourself with the Environment
Get comfortable with Linux or Windows command line environments, including Bash or PowerShell. If you have experience with cloud services, monitoring tools, or deployment pipelines, be ready to discuss how you've used these in your previous roles.
✨Show Your Passion for Engineering
Express your enthusiasm for solving real production issues and improving application reliability. Talk about your desire for broader ownership beyond pure development, and how you can contribute to a strong engineering-led support model.