At a Glance
- Tasks: Support digital transformation by optimising customer engagement and conversational platforms.
- Company: Join a leading company driving innovation in customer experience.
- Benefits: Hybrid working, competitive pay up to £660 p/d, and immediate start.
- Other info: Opportunity for occasional travel and collaboration with diverse teams.
- Why this job: Be part of a major project that shapes the future of customer interactions.
- Qualifications: Experience with Salesforce and strong business analysis skills required.
I’m supporting a major digital transformation programme looking for an Agentforce Business Analyst with strong Salesforce and AI-driven customer journey experience to support the optimisation of conversational platforms and customer engagement services.
What we’re looking for:
- Experience working with Salesforce (Service Cloud / Agentforce preferred)
- Strong business analysis skills including requirements gathering, process mapping and stakeholder engagement
- Experience analysing customer journeys, conversational data and operational performance
- Understanding of AI-driven solutions, digital engagement platforms or conversational tools
- Ability to communicate with both technical and non-technical stakeholders
What’s in it for you?
- Immediate start
- Hybrid working
- Up to £660 p/d
- Inside IR35
- Occasional Travel
To hear more about the Agentforce Business Analyst role contact Daire McIlhatton at daire.mcilhatton@ansonmccade.com
Agentforce Business Analyst employer: ANSON MCCADE
Join a forward-thinking company that prioritises innovation and employee development, offering a dynamic hybrid work environment. With competitive pay of up to £660 per day and opportunities for immediate engagement in a major digital transformation programme, you'll be part of a culture that values collaboration and growth, while also enjoying the flexibility of occasional travel.
StudySmarter Expert Advice🤫
We think this is how you could land Agentforce Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce and AI space. We all know that sometimes it’s not just what you know, but who you know. Don’t be shy; drop a message or set up a coffee chat!
✨Tip Number 2
Prepare for those interviews! Brush up on your business analysis skills and be ready to discuss your experience with customer journeys and conversational data. We want you to shine, so practice articulating your thoughts clearly for both technical and non-technical folks.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your work with Salesforce and AI-driven solutions. We love seeing real examples of how you’ve optimised customer engagement services – it makes you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that Agentforce Business Analyst role, so don’t hesitate to take that step!
We think you need these skills to ace Agentforce Business Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce and AI-driven customer journeys. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Agentforce Business Analyst position. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Your Analytical Skills:In your application, emphasise your business analysis skills, especially in requirements gathering and process mapping. We’re looking for someone who can dive deep into customer journeys and operational performance, so give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at ANSON MCCADE
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially the Service Cloud and Agentforce features. Be ready to discuss how you've used these tools in past roles, focusing on specific examples that highlight your experience with customer journeys and engagement.
✨Master the Art of Requirements Gathering
Prepare to showcase your business analysis skills by thinking through how you gather requirements and map processes. Have a few scenarios in mind where you successfully engaged stakeholders and delivered actionable insights.
✨Dive into AI-Driven Solutions
Since the role involves AI-driven customer journeys, be prepared to discuss any relevant experience you have with AI solutions or digital engagement platforms. Highlight how you've leveraged these technologies to enhance customer interactions.
✨Communicate Like a Pro
Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders. Think of examples where you've successfully bridged the gap between different teams.
