We're looking for an experienced IT Support Technician to join a busy and fast-paced IT team supporting a professional services environment. This is a fantastic opportunity for someone who enjoys hands‑on technical support, thrives on problem-solving, and takes pride in delivering an excellent user experience.
What You'll Be Doing
- Providing 1st and 2nd line desktop support to end users.
- Installing, configuring and maintaining PCs, laptops, mobile devices, telephones and printers.
- Managing user accounts and permissions within Active Directory and Microsoft Entra.
- Troubleshooting hardware, software and network connectivity issues.
- Supporting Microsoft 365 technologies including Teams, OneDrive and Office applications.
- Assisting with meeting room and AV technology, including Microsoft Teams and Zoom Rooms.
- Managing support tickets, resolving incidents and responding to service requests.
- Participating in desktop refreshes, hardware deployments and office moves.
- Working closely with third‑party vendors and internal teams to ensure reliable IT services.
What We're Looking For
- Previous experience in an IT Support or Service Desk role.
- Strong knowledge of Windows 10/11 and Microsoft 365.
- Experience supporting Active Directory and Microsoft Entra environments.
- Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
- Experience supporting laptops, desktops, mobile devices and printers.Excellent troubleshooting and customer service skills.
- Ability to work effectively in a fast‑paced, collaborative environment.
- ITIL knowledge or experience.
- AV/meeting room support.
- Exposure to Bloomberg, Refinitiv or similar market data platforms.
If you're a proactive IT professional with a passion for delivering exceptional support and re looking for your next opportunity in London, we'd love to hear from you.
IT Support Technician employer: Anson McCade Pty
Join a dynamic and innovative consulting powerhouse in London, where your expertise as a Consulting Partner will be valued and rewarded. With a competitive salary and performance-related bonuses, you'll thrive in a collaborative culture that prioritises employee growth and development, while working on high-impact projects that drive real change in the insurance sector. This is an exceptional opportunity to shape strategic direction and build lasting relationships at the C-suite level within a rapidly expanding organisation.
