Are you organised, proactive, and passionate about delivering high-quality care? Ansa Care Ltd is looking for a dedicated Care Coordinator to join our team and help ensure our clients receive safe, reliable, and person-centred care.
If you have excellent organisational skills, enjoy working with people, and can thrive in a fast-paced environment, we would love to hear from you!
About the Role
As a Care Coordinator, you will be responsible for coordinating care services, managing staff rotas, maintaining effective communication between clients and care staff, and ensuring the smooth day-to-day running of our care services.
Key Responsibilities
- Coordinate and manage staff rotas to ensure continuity of care and appropriate staffing levels.
- Schedule care visits and arrange cover for sickness, absences, and last-minute changes.
- Communicate effectively with clients, families, care staff, and management.
- Monitor care calls, staff attendance, punctuality, and scheduling issues.
- Maintain accurate records, care schedules, and administrative documentation.
- Respond promptly and professionally to queries, concerns, and changes in clients’ needs.
- Support care plan reviews and promote person-centred care.
- Assist with resolving staffing issues and escalating concerns where necessary.
- Maintain compliance with safeguarding procedures, company policies, confidentiality requirements, and relevant CQC standards.
- Support the smooth daily operation of domiciliary care services.
- Carry out spot checks and supervision of staff
- Liaising with professionals, attending meeting with care professionals
- Maintain accurate records of on-call activities, incidents, decisions, and actions taken
- Participate in the on-call rota to provide support outside normal office hours, including evenings, weekends, and public holidays as required.
- A minimum of one year’s relevant experience in care coordination, domiciliary care, rota planning, or a similar health and social care role.
- Excellent organisational, time-management, and problem-solving skills.
- Strong written and verbal communication skills.
- Good IT skills, including Microsoft Office, email, and spreadsheets.
- A professional, empathetic, and client-focused approach.
- Ability to work independently and as part of a team.
- Must be a driver and hold a valid driving license
- Understanding of confidentiality, safeguarding, and person-centred care.
Desirable Qualifications and Experience
- GCSE English and Maths or equivalent.
- Level 3 Diploma in Adult Care or an equivalent recognised qualification.
- Level 3 or Level 5 qualification in Leadership and Management for Adult Care.
- Previous experience using care management software or electronic rota systems.
- Knowledge of CQC regulations and domiciliary care procedures.
Why Join Ansa Care?
- Competitive annual salary of £27,000–£28,000.
- Opportunity to develop your career within the health and social care sector.
- Work with a team committed to providing high-quality, person-centred care.
- Make a meaningful contribution to the lives of the people we support.
Important Notice: No Visa Sponsorship Available
Ansa Care Ltd is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK without sponsorship.
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