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- Tasks: Join our team as a Tech Apprentice, learning on the job while providing top-notch customer support.
- Company: ANS Group is a leading IT services provider, dedicated to innovation and excellence.
- Benefits: Enjoy hands-on experience, expert training, and a supportive environment with a 100% pass rate.
- Why this job: This role offers a unique chance to work with cutting-edge technology and develop essential skills.
- Qualifications: Strong communication skills, a passion for tech, and a positive attitude are key to success.
- Other info: This is an 18-month apprenticeship with opportunities for vendor qualifications and career growth.
Our apprentice scheme is an 18-month learning and development programme. You’ll get on the job learning from our experts, coupled with top quality classroom-based training, starting with the Level 3 Information Communication Technician apprenticeship standard. You’ll also get to work with the latest technology and biggest 3rd party products to deliver our managed services, as well as the opportunity to complete vendor qualifications.
You will be with one of our core technical support teams who are the first point of contact for all customer queries. Our team works at pace to resolve issues quickly, whilst giving the best customer service. With quality of work, attention to detail and reliability being part of the core beliefs and foundations of the team, it is essential to meeting the demands of this ever-changing department.
We’re proud to say that 100% of our apprentices have passed, with 79% achieving a distinction rate. At the ANS Academy, we’ll give you the right support to reach your full potential.
What will I do?
- Be customer-facing and focus on driving exceptional service for your customer.
- Keep customers updated with their issue and when it has been resolved.
- Work within infrastructure technologies, such as cloud, monitoring, backups & recovery and operating system administration.
- Work with your team leader on any quality related issues.
- Understand, maintain, and deliver the current service desk procedures.
- Manage own ticket queue and assist others where appropriate.
- Manage incidents, changes and problems and resolve within the service level agreements (SLAs).
What will I bring?
- Excellent communication skills with an ability to build strong relationships.
- A level-headed approach when working under pressure.
- Ability to produce excellent quality documentation with a great attention to detail.
- Ability to problem solve and think logically.
- Ownership for tasks from start to finish to ensure the highest-level customer experience.
- Positive can-do attitude to any task.
- A passion for technology.
Our Apprentices are entitled to a lot of the company benefits as the rest of the team, we believe that there are some extra perks that you can pick up along the way.
Apprentice Benefits
- Working with experts - gain fantastic experience working side-by-side with professionals.
- Life skills and soft skills - with hands-on experience, you’ll develop invaluable skills.
- Highly qualified trainers - our trainers will guide and teach you along the way.
- High quality training - we’re proud to have a 100% pass rate on all our apprentices!
Tech Apprentice employer: ANS Group
Contact Detail:
ANS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Apprentice
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in IT support, such as cloud services and operating systems. This knowledge will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about technology with friends or family. Being able to explain complex concepts in simple terms is crucial for a customer-facing role like this one.
✨Tip Number 3
Research ANS Group and their values thoroughly. Understanding their commitment to customer service and quality will allow you to align your answers during the interview with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples of how you've demonstrated problem-solving skills in past experiences, whether in school projects or personal endeavours. This will help you illustrate your ability to handle challenges effectively.
We think you need these skills to ace Tech Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Tech Apprentice role. Focus on your communication skills, problem-solving abilities, and any experience with technology.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've demonstrated these qualities in the past, and express your enthusiasm for the apprenticeship programme.
Highlight Relevant Experience: If you have any previous experience in IT or customer service, be sure to include it. Even if it's informal, such as helping friends or family with tech issues, it shows your initiative and interest in the field.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at ANS Group
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Talk about any personal projects or experiences that demonstrate your interest and how you stay updated with the latest trends in the tech industry.
✨Demonstrate Excellent Communication Skills
Since the role involves customer interaction, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated complex information to non-technical audiences.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or customer queries. Think through potential scenarios and prepare structured responses that showcase your logical thinking and problem-solving abilities.
✨Research ANS Group and Their Services
Familiarise yourself with ANS Group's services and values. Understanding their approach to customer service and the technologies they use will help you tailor your answers and show that you're genuinely interested in the company.
