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- Tasks: Be the go-to person for clients, resolving tech issues and managing support tickets.
- Company: Join a forward-thinking tech company with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for skill development.
- Why this job: Dive into exciting tech challenges and make a real difference for clients every day.
- Qualifications: Basic knowledge of VMware and storage tech; service desk experience is a plus.
- Other info: Fast-paced environment with great potential for career advancement.
The predicted salary is between 28800 - 48000 £ per year.
As an Analyst in our Infrastructure team, you will be the first point of contact for many of our clients—both via phone and through ticketing systems. You will be responsible for triaging, investigating, and resolving customer incidents and problems, ensuring they are escalated appropriately to deliver the most efficient and effective outcomes.
The Private Cloud Team specialises in technologies such as VMware vSphere, VMware NSX, Veeam, and Nimble/3PAR/StoreOnce storage arrays, as well as UCS cloud computing architecture. You will also develop foundational knowledge across a range of technologies, including cross-skilling in areas such as Commvault Backup, Windows OS, and Linux OS.
What will I be doing?
- Manage customer tickets both technically and procedurally via ANS Support channels in line with defined SLAs and KPIs.
- Understand, maintain, and deliver on the current service desk procedures, including daily infrastructure checks.
- Manage own workload, prioritise efficiently, and assist team members when necessary.
- Monitoring and responding to alerts.
- Recognise patterns with alerts to identify potential incidents.
- Assisting sales, account managers and CSMs with client escalations.
- Understanding, delivering, and supporting our core IT products and services.
- Contributing to internal documentation.
- Contributing to daily stand-ups and team meetings.
- Escalating tickets to our 2nd and 3rd line engineers.
What will I bring to the role?
- Working knowledge of VMware and/or SAN Storage Technologies is desirable.
- Working understanding of computer architecture, networking, virtualisation, storage, backup, disaster recovery and operating system concepts is ideal but not essential.
- Ability to multi-task and be creative and innovative in a dynamic, fast-paced team environment.
- Previous experience in a service desk/ IT support environment.
Technical Analyst in Manchester employer: ANS Group
Contact Detail:
ANS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills with VMware, SAN storage, and IT support can solve real problems for the company.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific incidents where you triaged or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Technical Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Analyst. Highlight any experience you have with VMware, SAN storage technologies, or IT support. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your ability to manage customer tickets and work in a fast-paced environment.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've triaged and resolved customer incidents in the past. We love seeing candidates who can think on their feet and come up with creative solutions to problems!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ANS Group
✨Know Your Tech
Brush up on your knowledge of VMware, SAN storage technologies, and the basics of computer architecture. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your understanding and enthusiasm for the position.
✨Master the Service Desk Procedures
Familiarise yourself with common service desk procedures and SLAs. During the interview, be prepared to explain how you would manage customer tickets and prioritise tasks effectively, demonstrating your ability to handle multiple responsibilities.
✨Show Off Your Problem-Solving Skills
Think of examples where you've triaged or resolved incidents in a previous role. Highlight your approach to identifying patterns in alerts and how you escalated issues when necessary. This will showcase your analytical skills and proactive mindset.
✨Engage with the Team Spirit
Since teamwork is key in this role, be ready to discuss how you contribute to team meetings and support your colleagues. Share experiences where you've collaborated effectively, as this will demonstrate your fit within their dynamic environment.
