Service Manager, Customer Success — Lead Escalations in Manchester

A technology consulting firm is looking for a Service Manager in Manchester to lead customer service efforts and drive improvement initiatives. The role entails handling Tier 3 and 4 accounts, ensuring SLA compliance, and acting as an escalation point for major incidents. The ideal candidate will have proven customer service experience, excellent communication skills, and a proactive attitude. This is a full-time position with opportunities for professional growth in a dynamic environment. #J-18808-Ljbffr