Service Manager in Manchester

Service Manager

Join ANS Group as a Service Manager in the Customer Success Unit.

What will I be doing?

• Focused on delivering \”brilliant basics\”, measured by Leading Indicators of Success
• SLA compliance
• Manage Tier 3 and 4 accounts with a partnering approach
• Act as escalation point for VOCs and manage major incident communications
• Liaise with delivery, sales, and Professional Services teams to support customer needs and upsell opportunities
• Drive continuous service improvement
• Pursue relevant certifications and learning to build technology and best practice expertise
• Provide coverage for other Service Managers and take on additional responsibilities as needed
• Maintain a customer-obsessed mindset from onboarding through BAU

What will I bring to the role?

• Proven experience in Customer Service or Service Management
• Excellent communication, interpersonal, and stakeholder management skills
• Proactive attitude to set the standard of what good looks like across the team
• Eye for detail to drive continual process improvement

Soft Skills

• Organised and self-motivated
• Strong time management and prioritization skills
• Ability to work in a high pressure environment
• Passionate about customer service

Senior level

• Entry level

Employment type

• Full-time

Job function

• Other
• IT Services and IT Consulting

Location: Manchester, England, United Kingdom

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