At a Glance
- Tasks: Support and maintain ANS’s core infrastructure, ensuring high availability and security.
- Company: Join a leading tech company focused on innovative infrastructure solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Be a key player in enhancing platform performance and customer satisfaction.
- Qualifications: Experience in infrastructure engineering and strong troubleshooting skills required.
The predicted salary is between 45000 - 55000 £ per year.
The role involves supporting ANS’s core infrastructure, ensuring our platforms are highly available, secure, and performing optimally for our customers. You will act as an escalation point for the wider engineering team, addressing complex issues and enhancing your expertise across our platform. Working closely with the infrastructure team, you will support patching, firmware upgrades, and proactive maintenance to keep everything up to date. Collaboration with vendors across our stack will ensure smooth integration and ongoing support.
What will I be doing?
- Act as a 3rd line escalation point for the eCloud platform, supporting the wider team in resolving complex issues.
- Proactively monitor systems, identifying and addressing performance or stability issues before they impact customers.
- Work closely with other technical teams to deliver a high-quality support experience across our platforms.
- Take ownership of escalations with vendors, driving issues through to resolution.
- Ensure platform stability and security through regular patching, firmware upgrades, and system maintenance.
- Support capacity planning and help prepare the platform for future growth.
- Carry out platform audits and health checks to maintain performance and compliance.
- Create and maintain clear, high-quality technical documentation and processes.
- Build strong working relationships across technical and commercial teams.
- Support change, incident management, and CAB processes in line with ANS standards.
- Assist senior platform engineers with the delivery of platform improvements and infrastructure changes.
- Occasionally support out-of-hours work for critical updates or platform changes.
What will I bring to the role?
- Previous experience as an infrastructure engineer working in an enterprise or multi-tenant environment.
- Experience with VMware 7 and above.
- Experience with SAN Storage Technologies (3par, Nimble, Netapp, Dell Compellent) is ideal.
- Understanding of fundamental computer architecture, networking, virtualisation, storage, and operating system concepts.
- Previous experience using backup technologies and disaster recovery.
- Strong troubleshooting and diagnostic skills.
- Operational experience with NSX 3.0+ (desirable).
- Ability to produce good quality documentation.
- Scripting abilities in Powershell and PowerCLI.
- Exposure to Cisco UCS.
- Willingness to be on call.
- Eligibility for HMG Security Clearance.
Senior Support Infrastructure Engineer in Manchester employer: ANS Group
At ANS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and the chance to work with cutting-edge technologies in a supportive environment. Located in a vibrant area, we provide a flexible work-life balance and a strong focus on employee well-being, making ANS a rewarding place to advance your career as a Senior Support Infrastructure Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Infrastructure Engineer in Manchester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. Building relationships can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub with projects related to infrastructure engineering, make sure to share it. It’s a great way to demonstrate your expertise and passion for the field.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios. We recommend practising with friends or using mock interview platforms. The more comfortable you are, the better you’ll perform!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team at ANS.
We think you need these skills to ace Senior Support Infrastructure Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Support Infrastructure Engineer role. Highlight your experience with VMware, SAN storage technologies, and any troubleshooting skills you've got up your sleeve.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific projects or experiences that demonstrate your ability to support complex infrastructure and collaborate with teams.
Showcase Your Technical Skills:Don’t forget to include your technical skills in your application. Mention your operational experience with NSX, scripting abilities, and any relevant certifications. This will help us see how you can contribute to our team right away!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ANS Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around VMware, SAN storage technologies, and troubleshooting skills. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your expertise and problem-solving abilities.
✨Show Your Proactive Side
Since the role involves monitoring systems and addressing performance issues, come prepared with examples of how you've proactively identified and resolved potential problems in the past. This will demonstrate your ability to think ahead and keep platforms running smoothly.
✨Collaboration is Key
Highlight your experience working with different teams, especially in a multi-tenant environment. Be ready to talk about how you've built strong relationships with vendors and other technical teams to ensure seamless integration and support.
✨Documentation Matters
Since creating and maintaining clear technical documentation is part of the job, be prepared to discuss your approach to documentation. Bring examples if possible, and emphasise your ability to produce high-quality, clear, and concise documents that help others understand complex processes.
