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For Companies At a Glance
- Tasks: Build strong relationships and drive growth for enterprise and mid-market customers.
- Company: Dynamic company focused on customer success and innovative solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Why this job: Make a real impact by delivering exceptional customer experiences and driving revenue.
- Qualifications: Experience in account management and consultative selling is essential.
- Other info: Collaborative environment with a focus on personal and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a motivated Senior Customer Success Account Manager who’s passionate about building strong relationships, understanding customer goals, and uncovering growth opportunities. If you love working with people, driving revenue, and delivering a brilliant customer experience, this could be your next big move.
As an Account Manager, you’ll own a portfolio of enterprise and mid‑market customers, helping them get the most value from our products and services. You’ll lead on up‑sell, cross‑sell and customer engagement activity, collaborating with internal teams and partners to drive growth. This role is all about relationships, results, and making an impact.
What You’ll Be Doing
- Grow Accounts
- Identify growth opportunities across your customer portfolio
- Maintain pipeline coverage
- Meet customers monthly (mainly face‑to‑face) and build long‑term relationships
- Generate strong referrals into our specialist sales teams
- Win Business
- Deliver annual revenue targets through effective up‑sell and cross‑sell
- Own the end‑to‑end sales cycle using CRM
- Work closely with Presales Solution Architects and Microsoft account teams
- Own The Customer Experience
- Serve as the commercial lead throughout delivery and into BAU
- Ensure seamless handover into project and managed service teams
- Collaborate with Customer Success and Service Delivery teams on QBRs, renewals and service reviews
- Maintain and update product/service penetration matrices
- Be the single point of contact for your customer base
What We’re Looking For
- Experience managing a portfolio of enterprise or mid‑market accounts
- A strong track record of consultative selling, up‑selling and cross‑selling
- Confidence managing full sales cycles and forecasting pipeline
- The ability to build credibility with senior stakeholders
- Strong commercial awareness and an understanding of value‑based selling
- Collaborative mindset — you’ll work closely with presales, delivery, CSMs, marketing, and partners
Beneficial To Have, Rather Than Essential, Would Be
- Sales methodology training (MEDDIC, SPIN, Challenger, etc.)
- Microsoft or cloud‑related certifications
- Any formal sales or account management qualifications
Senior Customer Success Account Manager in Manchester employer: ANS Group
Contact Detail:
ANS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Account Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer success stories. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute to their growth.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships with people in the company can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those face-to-face meetings! Think about how you can demonstrate your consultative selling skills and share examples of how you've driven revenue in the past. Be ready to discuss how you can help their customers achieve their goals.
✨Tip Number 4
Don’t forget to follow up! After your meetings, send a thank-you note or email. It’s a great way to reinforce your interest and keep the conversation going. Plus, it shows you’re proactive and value the relationship!
We think you need these skills to ace Senior Customer Success Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see how much you care about building relationships and helping customers achieve their goals.
Tailor Your Experience: Make sure to highlight your experience with enterprise or mid-market accounts. We’re looking for specific examples of how you've driven growth and delivered results in similar roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see how your skills align with what we’re looking for in a Senior Customer Success Account Manager.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at ANS Group
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Be ready to discuss how you can help build strong relationships and drive growth for these customers. This shows your passion for customer success and your proactive approach.
✨Showcase Your Sales Skills
Prepare examples of your past successes in consultative selling, up-selling, and cross-selling. Use specific metrics to demonstrate how you’ve met or exceeded revenue targets. This will highlight your ability to manage the full sales cycle effectively.
✨Understand Value-Based Selling
Brush up on value-based selling techniques and be prepared to discuss how you can apply them in this role. Understanding how to communicate value to senior stakeholders will set you apart and show that you’re aligned with the company’s goals.
✨Collaborate and Communicate
Emphasise your collaborative mindset during the interview. Share examples of how you’ve worked with internal teams and partners to achieve results. This will demonstrate your ability to be a single point of contact and ensure a seamless customer experience.
