At a Glance
- Tasks: Manage and grow a portfolio of SMB accounts while delivering exceptional customer service.
- Company: Dynamic company focused on client relationships and innovative solutions.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Ideal for those who thrive in a collaborative and results-driven environment.
- Why this job: Join a passionate team and make a real impact on client success.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Purpose of the Role
Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base.
The purpose of this role is to drive net growth across a defined SMB portfolio, strengthen long‑term client relationships, and ensure client retention through strategic partnership.
Key Responsibilities
- Manage a portfolio of approximately 60 SMB accounts.
- Deliver exceptional customer service with responsiveness and passion.
- Demonstrate strong consultative sales techniques, including objection handling and conflict resolution.
- Achieve performance KPIs and sales targets.
- Upsell and cross‑sell relevant solutions into the client base.
- Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors).
- Proactively renew client contracts.
- Ensure proposed solutions are fit for purpose and aligned to client needs.
- Act as an escalation point for clients when required. Reduce customer churn by ensuring clients feel valued and supported.
- Build strategic, trusted‑advisor relationships to help clients improve business efficiency and reduce risk.
- Develop relationships with stakeholders, influencers, and decision makers.
- Competencies & Behaviours
- Passion for helping customers.
- Strong and effective communication skills.
- Confident handling challenging conversations.
- Ability to collaborate successfully across multiple departments.
- Commercially minded with a focus on results and value.
Experience, Knowledge & Skills
- Proven track record managing medium to large business accounts.
- Strong commercial acumen.
- Solid understanding of public cloud technologies and digital transformation journeys.
- Strong consultative sales capabilities.
- Ability to build and maintain relationships with key stakeholders, including senior decision makers.
- Experience creating and executing account management plans.
- Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape.
- Strong presentation skills, especially in face‑to‑face settings.
- Highly organised with excellent prioritisation skills.
- Keen interest in technology and innovation.
- Strong sense of ownership and accountability.
- This Role Would Suit You If You…
- Thrive working as part of a team.
- Are competitive, results‑driven, and motivated by targets.
- Are passionate about delivering excellent customer service.
- #J-18808-Ljbffr
Senior Account Manager in Manchester employer: ANS Group
As a Network Infrastructure Team Leader, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. Our company fosters a culture of mentorship and technical excellence, providing ample opportunities for professional development while working on cutting-edge network technologies. Located in a vibrant area, we offer a supportive workplace where your contributions directly impact our mission to deliver resilient and secure network solutions for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Manchester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Account Manager at ANS Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ANS Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Account Manager in Manchester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ANS Group:When writing your cover letter, make sure to tailor your message specifically for ANS Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ANS Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ANS Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ANS Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ANS Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
