At a Glance
- Tasks: Manage and grow relationships with 60 SMB accounts while delivering top-notch customer service.
- Company: Join a dynamic team focused on innovation and client success.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Perfect for those who love teamwork and are driven by results.
- Why this job: Make a real impact by helping clients thrive through technology and strategic partnerships.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base. The purpose of this role is to drive net growth across a defined SMB portfolio, strengthen long‑term client relationships, and ensure client retention through strategic partnership.
Key Responsibilities
- Manage a portfolio of approximately 60 SMB accounts.
- Deliver exceptional customer service with responsiveness and passion.
- Demonstrate strong consultative sales techniques, including objection handling and conflict resolution.
- Achieve performance KPIs and sales targets.
- Upsell and cross‑sell relevant solutions into the client base.
- Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors).
- Proactively renew client contracts.
- Ensure proposed solutions are fit for purpose and aligned to client needs.
- Act as an escalation point for clients when required.
- Reduce customer churn by ensuring clients feel valued and supported.
- Build strategic, trusted‑advisor relationships to help clients improve business efficiency and reduce risk.
- Develop relationships with stakeholders, influencers, and decision makers.
Competencies & Behaviours
- Passion for helping customers.
- Strong and effective communication skills.
- Confident handling challenging conversations.
- Ability to collaborate successfully across multiple departments.
- Commercially minded with a focus on results and value.
Experience, Knowledge & Skills
- Proven track record managing medium to large business accounts.
- Strong commercial acumen.
- Solid understanding of public cloud technologies and digital transformation journeys.
- Strong consultative sales capabilities.
- Ability to build and maintain relationships with key stakeholders, including senior decision makers.
- Experience creating and executing account management plans.
- Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape.
- Strong presentation skills, especially in face‑to‑face settings.
- Highly organised with excellent prioritisation skills.
- Keen interest in technology and innovation.
- Strong sense of ownership and accountability.
This Role Would Suit You If You…
- Thrive working as part of a team.
- Are competitive, results‑driven, and motivated by targets.
- Are passionate about delivering excellent customer service.
Key Account Manager in Manchester employer: ANS Group
At ANS Group, we pride ourselves on being a dynamic and innovative employer that fosters a culture of openness, ambition, and passion. Our commitment to employee growth is evident through our collaborative environment, where you will have the opportunity to work alongside industry experts on cutting-edge projects that drive digital transformation. Located in a vibrant tech hub, we offer competitive benefits and a supportive atmosphere that empowers you to achieve your professional goals while making a meaningful impact in the world of cloud and digital services.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your consultative skills! When you get the chance to chat with potential employers, focus on how you can help them solve their problems. Use examples from your past experiences to demonstrate your ability to build strong client relationships and drive growth.
✨Tip Number 3
Prepare for those tricky conversations! As a Key Account Manager, you’ll need to handle objections and conflicts like a champ. Practice your responses to common challenges so you can show your confidence and problem-solving skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who thrive in a team environment. By applying directly, you’ll have a better chance of standing out and landing that dream job with us.
We think you need these skills to ace Key Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping customers shine through. We want to see how you can deliver exceptional service and build strong relationships with clients.
Tailor Your Experience:Make sure to highlight your experience managing medium to large business accounts. We’re looking for someone with a proven track record, so don’t be shy about showcasing your successes!
Be Clear and Concise:Keep your application clear and to the point. We appreciate strong communication skills, so make sure your writing reflects that. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Key Account Manager position!
How to prepare for a job interview at ANS Group
✨Know Your Accounts
Before the interview, take some time to research the specific SMB accounts you might be managing. Understand their business models, challenges, and how your role can add value. This will show your potential employer that you're proactive and genuinely interested in helping their clients succeed.
✨Showcase Your Consultative Skills
Prepare examples of how you've successfully handled objections or resolved conflicts in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your strong consultative sales techniques and your ability to build trusted relationships.
✨Communicate with Passion
During the interview, let your passion for customer service shine through. Share stories that highlight your commitment to client satisfaction and how you've gone above and beyond to support clients. This will resonate well with the interviewers who are looking for someone who truly cares about their customers.
✨Prepare for Challenging Conversations
Expect to discuss scenarios where you had to handle difficult conversations or decisions. Think about how you approached these situations and what the outcomes were. Being able to articulate your thought process will showcase your confidence and ability to navigate challenging discussions effectively.
