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For Companies At a Glance
- Tasks: Be the go-to person for clients, resolving incidents and managing customer tickets.
- Company: Leading tech services company in Manchester with a strong focus on innovation.
- Benefits: Gain foundational knowledge, competitive salary, and opportunities for career growth.
- Why this job: Join a dynamic team and enhance your skills in VMware and IT infrastructure.
- Qualifications: Knowledge of VMware and experience in a service desk environment.
- Other info: Perfect for tech enthusiasts looking to kickstart their career in IT.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services company in Manchester is looking for an Analyst to join their Infrastructure team. In this role, you will be the first point of contact for clients, responsible for triaging and resolving incidents. You need to manage customer tickets, contribute to internal documentation, and assist with client escalations.
The ideal candidate will have working knowledge of VMware and experience in a service desk environment. This position offers the opportunity to develop foundational knowledge across various technologies.
IT Infrastructure Analyst - VMware & Storage Specialist in Manchester employer: ANS Group
Contact Detail:
ANS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Analyst - VMware & Storage Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your VMware knowledge and service desk experience. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Show off your problem-solving skills! When discussing your past experiences, highlight specific incidents where you triaged and resolved issues effectively. This will demonstrate your capability to handle client escalations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Infrastructure Analyst - VMware & Storage Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VMware and any service desk roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the IT Infrastructure Analyst role and how you can contribute to our team. We love seeing genuine enthusiasm and a bit of personality.
Showcase Your Problem-Solving Skills: Since you'll be triaging and resolving incidents, it's important to demonstrate your problem-solving abilities in your application. Share examples of how you've tackled challenges in previous roles, especially in a service desk environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ANS Group
✨Know Your VMware Inside Out
Make sure you brush up on your VMware knowledge before the interview. Be prepared to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the technology but also genuinely interested in it.
✨Showcase Your Service Desk Experience
Since this role involves managing customer tickets, be ready to share examples from your previous service desk roles. Talk about how you triaged incidents, resolved issues, and handled escalations. Real-life scenarios can really make your experience stand out.
✨Prepare for Client Interaction Questions
As the first point of contact for clients, communication skills are key. Think about how you would handle difficult situations or unhappy clients. Practising responses to common client interaction scenarios can help you feel more confident during the interview.
✨Highlight Your Documentation Skills
This position requires contributing to internal documentation, so be ready to discuss your experience with creating and maintaining documentation. Bring examples if possible, and explain how good documentation can improve team efficiency and client satisfaction.
