At a Glance
- Tasks: Manage and grow a portfolio of SMB accounts while delivering exceptional customer service.
- Company: Dynamic company focused on technology and innovation with a vibrant culture.
- Benefits: 25 days holiday, private health insurance, flexible working, and personal growth time.
- Other info: Enjoy a fun work environment with social events and opportunities for career advancement.
- Why this job: Join a team that values your input and helps clients thrive through strategic partnerships.
- Qualifications: Experience in account management and strong consultative sales skills required.
The predicted salary is between 35000 - 45000 € per year.
Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base. The purpose of this role is to drive net growth across a defined SMB portfolio, strengthen long-term client relationships, and ensure client retention through strategic partnership.
Key Responsibilities
- Manage a portfolio of approximately 60 SMB accounts.
- Deliver exceptional customer service with responsiveness and passion.
- Demonstrate strong consultative sales techniques, including objection handling and conflict resolution.
- Achieve performance KPIs and sales targets.
- Upsell and cross‐sell relevant solutions into the client base.
- Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors).
- Proactively renew client contracts.
- Ensure proposed solutions are fit for purpose and aligned to client needs.
- Act as an escalation point for clients when required.
- Reduce customer churn by ensuring clients feel valued and supported.
- Build strategic, trusted‐advisor relationships to help clients improve business efficiency and reduce risk.
Experience, Knowledge & Skills
- Proven track record managing medium to large business accounts.
- Strong commercial acumen.
- Solid understanding of public cloud technologies and digital transformation journeys.
- Strong consultative sales capabilities.
- Ability to build and maintain relationships with key stakeholders, including senior decision makers.
- Experience creating and executing account management plans.
- Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape.
- Strong presentation skills, especially in face‐to‐face settings.
- Highly organised with excellent prioritisation skills.
- Keen interest in technology and innovation.
- Strong sense of ownership and accountability.
- Strong and effective communication skills.
- Confident handling challenging conversations.
- Ability to collaborate successfully across multiple departments.
- Commercially minded with a focus on results and value.
Role Suitability
- Thrive working as part of a team.
- Are competitive, results‐driven, and motivated by targets.
- Are passionate about delivering excellent customer service.
Company Benefits
- 25 days' holiday, plus you can buy up to 5 more days.
- Birthday off, an extra celebration day for what you want, 5 days' additional holiday in the year you get married, and 5 volunteer days.
- Private health insurance.
- Pension contribution match and 4 x life assurance.
- Flexible working and work from anywhere for up to 30 days per year (some exceptions).
- Maternity: 16 weeks' full pay; Paternity: 3 weeks' full pay; Adoption: 16 weeks' full pay.
- Company social events – jam‐packed calendar.
- Electric car scheme.
- 12 days of personal growth development time.
Account Managers in Manchester employer: ANS Group
As a Key Account Manager at our company, you will be part of a dynamic team that prioritises exceptional customer service and fosters long-term client relationships. We offer a supportive work culture with ample opportunities for personal and professional growth, including 12 days dedicated to your development, flexible working arrangements, and a range of unique benefits such as additional holiday for special occasions and a vibrant social calendar. Join us in a role that not only drives business success but also values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Account Managers in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain how your skills align with their needs. Tailor your message to show how you can deliver outstanding customer service and drive growth for their SMB accounts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for managing those key accounts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Account Managers in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with managing SMB accounts and your consultative sales skills. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven growth or improved client relationships in previous roles. This helps us see the impact you can make at StudySmarter.
Be Authentic:Let your personality shine through in your application. We’re looking for passionate individuals who are excited about technology and customer service. Share your enthusiasm and why you want to join us at StudySmarter!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our awesome team!
How to prepare for a job interview at ANS Group
✨Know Your Accounts
Before the interview, take some time to research the company’s existing SMB accounts. Understand their business models and challenges. This will help you demonstrate your consultative sales skills and show that you’re genuinely interested in helping clients improve their efficiency.
✨Showcase Your Communication Skills
Since strong communication is key for an Account Manager, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled challenging conversations or resolved conflicts in the past. This will highlight your ability to build trusted relationships with clients.
✨Demonstrate Commercial Acumen
Be ready to discuss how you’ve driven growth in previous roles. Bring specific examples of how you’ve upsold or cross-sold solutions to clients. This will showcase your understanding of commercial strategies and your results-driven mindset.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you had to renew contracts or manage client expectations. Practising these scenarios will help you respond confidently and effectively during the interview.
