Join to apply for the Account Manager role at ANS Group. ANS Group is a 750+ team of technology specialists and business experts, dedicated to making the world’s best cloud and digital services accessible to all.
We believe every organisation has the right to realise their dreams, so we provide the best digital transformation technology, people and processes to SMBs.
Role Purpose
Drive expansion into the UK SMB market with our award‑winning products and services. The role requires a customer‑obsessive approach, empathy and the ability to position the right tech product.
Responsibilities
- Manage approximately 70 accounts within the SMB sector.
- Deliver outstanding customer service responsively and passionately.
- Demonstrate consultative sales techniques, objection handling, and conflict resolution.
- Hit performance‑related KPIs and sales targets.
- Upsell and cross‑sell relevant products to your client base.
- Maintain regular communication structures with clients, including service and commercial reviews.
- Proactively renew contracts.
- Ensure solutions and products sold are fit for purpose.
- Serve as a point of escalation for clients where needed.
- Reduce client churn by ensuring clients feel valued.
- Advising clients on products that improve business efficiency and reduce risk as a strategic partner.
- Build and develop key relationships with influencers and decision makers.
Qualifications
- Proven track record managing medium/large sized businesses.
- Strong commercial acumen and consultative sales skills.
- Ability to manage relationships with key stakeholders at a high level.
- Experience creating and executing key account management plans.
- Ability to build trusted advisor relationships and challenge a client’s technology stack to deliver results.
- Strong face‑to‑face presentation skills.
- Passion for developing and growing within the role.
- Confidence in building relationships across multiple levels quickly and successfully.
- Highly organised with strong prioritisation ability.
- Strong interest in technology.
- Strong sense of ownership.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
IT Services and IT Consulting
