At a Glance
- Tasks: Manage support tickets and provide top-notch customer service in a fast-paced environment.
- Company: Join ANS Group, a leading tech company based in Manchester.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in tech.
- Other info: Work in a 24/7 shift rota with a focus on technology and autonomy.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in service desk roles and knowledge of cloud platforms required.
The predicted salary is between 30000 - 40000 € per year.
ANS Group in Manchester is seeking a Technical Analyst to oversee ticket management and ensure excellent customer support. You will be responsible for triaging, investigating, and resolving tickets while collaborating with the Squad Leader.
The role requires:
- A service desk background
- Knowledge of public cloud platforms
- A strong customer-focused mindset
This position involves working in a 24/7 shift rota, showcasing a passion for technology and the ability to work autonomously.
24/7 Technical Support Analyst – Cloud & Incident Response in Manchester employer: ANS Group
ANS Group is an exceptional employer that prioritises employee development and fosters a collaborative work culture in the heart of Manchester. With a strong focus on technology and customer service, employees benefit from comprehensive training opportunities, flexible shift patterns, and a supportive team environment that encourages innovation and growth.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Technical Support Analyst – Cloud & Incident Response in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. Practice common questions and think about how you’d handle tricky situations, especially in a 24/7 support environment.
✨Tip Number 3
Show off your passion for technology! When chatting with potential employers, share your experiences with cloud platforms and any cool projects you've worked on. It’ll help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 24/7 Technical Support Analyst – Cloud & Incident Response in Manchester
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your dedication to excellent support.
Demonstrate Your Technical Skills:Since this role involves working with public cloud platforms, don’t forget to mention any relevant technical skills or certifications you have. We’re looking for candidates who are passionate about technology, so let us know what makes you tick!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what’s important. Make it easy for us to see why you’d be a great fit for the Technical Support Analyst role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ANS Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of public cloud platforms and service desk operations. Be ready to discuss specific technologies you've worked with and how you've resolved technical issues in the past.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to help a customer or resolved a particularly tricky ticket. This will demonstrate your commitment to excellent support.
✨Understand the Shift Rota
Since this role involves a 24/7 shift rota, be prepared to discuss your flexibility and willingness to work various shifts. Show that you understand the demands of the role and are ready to adapt to the schedule.
✨Collaborate Like a Pro
Emphasise your teamwork skills, especially your ability to collaborate with the Squad Leader and other team members. Share experiences where you successfully worked as part of a team to resolve incidents or improve processes.
