Cloud Engineer

Join to apply for the Cloud Engineer role at ANS Group 21 hours ago Be among the first 25 applicants Join to apply for the Cloud Engineer role at ANS Group The role In this role, you\’ll be working alongside a team to support and manage around 25 enterprise-level Azure customers. You\’ll help configure and maintain their managed cloud environments in Microsoft Azure while ensuring everything runs smoothly and meets agreed SLAs and KPIs. On top of that, you\’ll get the chance to work with DevOps tools like Terraform, Azure DevOps, and AKS—making this a great opportunity to grow your skills in a dynamic, customer-focused setting. The role In this role, you\’ll be working alongside a team to support and manage around 25 enterprise-level Azure customers. You\’ll help configure and maintain their managed cloud environments in Microsoft Azure while ensuring everything runs smoothly and meets agreed SLAs and KPIs. On top of that, you\’ll get the chance to work with DevOps tools like Terraform, Azure DevOps, and AKS—making this a great opportunity to grow your skills in a dynamic, customer-focused setting. What You\’ll Be Doing… Ensure all tickets are managed within service level agreements and KPI’s. Ensure clear ticket updates. Work within ITIL framework service delivery procedures. Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs. Manage own ticket queue and assist other team members where appropriate. Assessment and ownership of changes to customer environments. Designing changes for service improvement. Configuring Azure Cloud Infrastructure. Raise awareness of issues to Problem Manager and assisting with resolutions. Contribute towards continuous service improvement alongside service managers. What will I bring to the role? Service Desk/Support experience at 2nd or 3rd line level. A thirst for continuously improving technical knowledge. Effective troubleshooting methodology Be able to demonstrate a solid technical understanding of cloud-native design and best practice, including PaaS and IaaS services. Experience or Interest in DevOps and the latest tooling, mainly Terraform, Azure DevOps and AKS. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ANS Group by 2x Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Sale, England, United Kingdom 2 months ago Bolton, England, United Kingdom 2 months ago Manchester, England, United Kingdom 2 months ago Manchester Area, United Kingdom 6 days ago Huddersfield, England, United Kingdom 2 months ago Manchester, England, United Kingdom 13 hours ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 months ago Runcorn, England, United Kingdom 1 month ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 1 day ago Cheshire East, England, United Kingdom £55,000.00-£60,000.00 22 hours ago Manchester, England, United Kingdom 1 week ago Manchester Area, United Kingdom 1 week ago Manchester Area, United Kingdom $70,000.00-$90,000.00 4 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 hour ago Manchester Area, United Kingdom 1 day ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 4 days ago Manchester, England, United Kingdom 2 months ago Knutsford, England, United Kingdom £40,000.00-£47,000.00 22 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr