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- Tasks: Be the go-to person for clients, solving tech issues and managing support tickets.
- Company: Join a forward-thinking tech company with a focus on cloud solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for skill development.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Dive into exciting tech challenges and make a real difference for clients.
- Qualifications: Tech-savvy with problem-solving skills; experience in customer support is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The role involves being the first point of contact for many clients via phone and ticketing systems. You will be responsible for triaging, investigating, and resolving customer incidents and problems, ensuring they are escalated appropriately to deliver efficient and effective outcomes.
The Private Cloud Team specialises in technologies such as VMware vSphere, VMware NSX, Veeam, and Nimble/3PAR/StoreOnce storage arrays, as well as UCS cloud computing architecture. As part of the role, you will also develop foundational knowledge across a range of technologies, including cross-skilling in areas such as Commvault Backup, Windows OS, and Linux OS.
What will I be doing?
- Manage customer tickets both technically and procedurally via ANS Support channels in line with defined SLAs and KPIs.
- Understand, maintain, and deliver on the current service desk procedures, including daily infrastructure checks.
- Manage own workload, prioritise efficiently, and assist team members when necessary.
- Monitor and respond to alerts.
- Recognise patterns with alerts to identify potential incidents.
Technical Analyst in Manchester employer: ANS Group Limited
Contact Detail:
ANS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Analyst role.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common technical questions your way. We want you to feel confident and ready to tackle anything they throw at you, especially around VMware and cloud technologies.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've triaged and resolved incidents in the past. We love hearing about your thought process and how you handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are eager to learn and grow with us.
We think you need these skills to ace Technical Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Analyst role. Highlight relevant experience with technologies like VMware and your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it engaging and personal – we love a bit of personality!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention any experience with ticketing systems, cloud technologies, or incident management. We’re keen to see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ANS Group Limited
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, like VMware vSphere and Veeam. Being able to discuss these tools confidently will show that you're not just familiar with them but also ready to dive into the role.
✨Practice Problem-Solving
Since you'll be triaging and resolving customer incidents, prepare for scenario-based questions. Think of examples where you've successfully solved technical issues or managed customer expectations, and be ready to share those stories.
✨Understand the Service Desk Procedures
Familiarise yourself with common service desk procedures and SLAs. Knowing how to manage tickets and prioritise tasks will demonstrate your readiness to hit the ground running and contribute to the team's efficiency.
✨Show Your Team Spirit
This role involves assisting team members, so be prepared to discuss how you work collaboratively. Share examples of how you've supported colleagues in the past and how you can contribute to a positive team environment.