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For Companies At a Glance
- Tasks: Be the go-to person for our top-tier clients and ensure their needs are met.
- Company: A customer-focused service provider based in vibrant Manchester.
- Benefits: Enjoy flexible working, private health insurance, and personal development opportunities.
- Why this job: Make a real difference in customer success and drive service improvements.
- Qualifications: Strong customer service background and excellent communication skills.
The predicted salary is between 28800 - 43200 £ per year.
A customer-focused service provider in Manchester seeks a Service Manager to act as a primary point of contact for Tier 3 and 4 clients. You will be responsible for SLA compliance, managing escalations, and driving continuous improvement in services.
Ideal candidates will have:
- A strong background in customer service
- Excellent communication skills
- A proactive attitude
This role offers a range of benefits including flexible working, private health insurance, and opportunities for personal development.
Strategic Service Manager, Customer Success & Escalations in Manchester employer: ANS Group Limited
Contact Detail:
ANS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Service Manager, Customer Success & Escalations in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Strategic Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and escalations. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your proactive attitude! During interviews, share specific examples of how you've driven continuous improvement in past roles. This will demonstrate that you’re not just about managing issues but also about enhancing services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our customer-focused mission.
We think you need these skills to ace Strategic Service Manager, Customer Success & Escalations in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant management roles. We want to see how your skills align with the responsibilities of a Strategic Service Manager.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and how you’ve successfully managed escalations in the past. Let us know why you’re the perfect fit for our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to demonstrate your ability to engage with clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ANS Group Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially around SLAs and escalation processes. Be ready to share specific examples from your past experiences where you've successfully managed client expectations or resolved issues.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.
✨Show Your Proactive Side
Prepare to discuss how you've driven continuous improvement in previous roles. Think of instances where you identified a problem and took the initiative to implement a solution that benefited both the client and the company.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to customer success and how they measure SLA compliance. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
