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- Tasks: Lead customer service excellence and manage key accounts with a proactive approach.
- Company: Join ANS, a dynamic workplace that values openness and innovation.
- Benefits: Enjoy 25 days holiday, private health insurance, and flexible working options.
- Why this job: Make a real impact by championing customer needs and driving service improvements.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Be part of a vibrant culture with fantastic social events and personal development opportunities.
The predicted salary is between 28800 - 48000 £ per year.
The role involves acting as the trusted partner for tier 3 and 4 customers, serving as their primary point of contact for all service-related matters. This dynamic role leads seamless transitions, drives collaboration across teams, and confidently manages escalations to maintain customer trust. You will champion customer needs within ANS, advocate for improvements, and deliver exceptional experiences that strengthen relationships and create real value. This is an excellent opportunity for someone with customer service experience who is ready to take the next step into a career in service management.
What will I be doing:
- Focused on delivering brilliant basics measured by Leading Indicators of Success SLA compliance
- Manage Tier 3 and 4 accounts with a partnering approach
- Act as escalation point for VOCs and manage major incident communications
- Liaise with delivery sales and Professional Services teams to support customer needs and upsell opportunities
- Drive continuous service improvement
- Pursue relevant certifications and learning to build technology and best practice expertise
- Provide coverage for other Service Managers and take on additional responsibilities as needed
- Maintain a customer-obsessed mindset from onboarding through BAU
What will I bring to the role:
- Proven experience in Customer Service or Service Management
- Excellent communication, interpersonal and stakeholder management skills
- Proactive attitude to set the standard of what good looks like across the team
- Eye for detail to drive continual process improvement
Soft Skills:
- Organised and self-motivated
- Strong time management and prioritisation skills
- Ability to work in a high-pressure environment
- Passionate about customer service
Why work for ANS:
At ANS we’ve created a place where everyone can be themselves and we empower our people to get the job done. Openness, ambition, honesty and passion drive us every day. We are bold, courageous and innovative, and we do it like no other. We invest in our training, development, health and more. We give you the benefits and flexibility to maintain a happy work-life balance.
Whats in it for you:
- 25 days holiday plus the option to buy up to 5 additional days
- Birthday off and an extra celebration day (tied to marriage, 5 volunteer days)
- Private health insurance
- Pension contribution match and 4× life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks full pay; Paternity: 3 weeks full pay; Adoption: 16 weeks full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth and development time
- Employee Assistance Programme
- State-of-the-art IT equipment
- Volunteer days
- Ride-to-Work scheme
- Personal Development Days
Equal Opportunities:
ANS is an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation.
Service Manager in Manchester employer: ANS Group Limited
Contact Detail:
ANS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service management. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that customer-obsessed mindset shining through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your customer service experience and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you've effectively managed stakeholder relationships in the past.
Highlight Your Proactive Attitude: We love candidates who take initiative! In your application, mention instances where you've gone above and beyond to improve processes or enhance customer experiences. This will show us that you're ready to champion customer needs at ANS.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at ANS.
How to prepare for a job interview at ANS Group Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service and service management. Be ready to discuss your previous experiences and how they relate to managing tier 3 and 4 accounts. Highlight specific examples where you’ve successfully handled escalations or improved customer satisfaction.
✨Showcase Your Communication Skills
As a Service Manager, communication is key. Prepare to demonstrate your interpersonal skills by engaging in a mock conversation with a friend or family member. Practice articulating your thoughts clearly and confidently, especially when discussing how you would manage major incident communications.
✨Emphasise Continuous Improvement
Be prepared to talk about how you’ve driven process improvements in past roles. Think of specific instances where you identified a problem and implemented a solution that enhanced service delivery. This will show your proactive attitude and commitment to excellence.
✨Research ANS and Its Culture
Familiarise yourself with ANS’s values and culture. Understand their approach to customer service and how they empower their employees. During the interview, express how your personal values align with theirs and how you can contribute to maintaining a customer-obsessed mindset.
