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- Tasks: Build strong relationships and drive growth for enterprise and mid-market customers.
- Company: Dynamic company focused on customer success and innovative solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by delivering exceptional customer experiences and driving revenue.
- Qualifications: Experience in managing accounts and consultative selling skills.
- Other info: Collaborative environment with a focus on teamwork and career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a motivated Senior Customer Success Account Manager who’s passionate about building strong relationships, understanding customer goals, and uncovering growth opportunities. If you love working with people, driving revenue, and delivering a brilliant customer experience, this could be your next big move.
As an Account Manager, you’ll own a portfolio of enterprise and mid‑market customers, helping them get the most value from our products and services. You’ll lead on up‑sell, cross‑sell and customer engagement activity, collaborating with internal teams and partners to drive growth. This role is all about relationships, results, and making an impact.
What you'll be doing:
- Grow Accounts
- Identify growth opportunities across your customer portfolio
- Maintain pipeline coverage
- Meet customers monthly (mainly face‑to‑face) and build long‑term relationships
- Generate strong referrals into our specialist sales teams
- Win Business
- Deliver annual revenue targets through effective up‑sell and cross‑sell
- Own the end‑to‑end sales cycle using CRM
- Work closely with Presales Solution Architects and Microsoft account teams
- Own the Customer Experience
- Serve as the commercial lead throughout delivery and into BAU
- Ensure seamless handover into project and managed service teams
- Collaborate with Customer Success and Service Delivery teams on QBRs, renewals and service reviews
- Maintain and update product/service penetration matrices
- Be the single point of contact for your customer base
What we’re looking for:
You’ll thrive in this role if you bring:
- Experience managing a portfolio of enterprise or mid‑market accounts
- A strong track record of consultative selling, up‑selling and cross‑selling
- Confidence managing full sales cycles and forecasting pipeline
- The ability to build credibility with senior stakeholders
- Strong commercial awareness and an understanding of value‑based selling
- Collaborative mindset — you’ll work closely with presales, delivery, CSMs, marketing, and partners
Beneficial to have, rather than essential, would be:
- Sales methodology training (MEDDIC, SPIN, Challenger, etc.)
- Microsoft or cloud‑related certifications
- Any formal sales or account management qualifications
Senior Customer Success Account Manager in Manchester employer: ANS Group Limited
Contact Detail:
ANS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and services inside out. When you know what they’re all about, you can tailor your answers to show how you can drive growth and enhance customer experiences.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in managing accounts and driving revenue. Role-play with a friend or record yourself to refine your delivery. Confidence is key when you’re showcasing your consultative selling skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. Show us you’re serious about joining the team!
We think you need these skills to ace Senior Customer Success Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for building relationships and driving customer success. Share specific examples of how you've helped customers achieve their goals in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with enterprise and mid-market accounts. We want to know how your skills align with our needs, so be specific!
Highlight Your Achievements: Don’t just list your responsibilities; showcase your successes! Include metrics or outcomes that demonstrate your ability to drive revenue and deliver a brilliant customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at ANS Group Limited
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Be ready to discuss how you can help enterprise and mid-market customers achieve their goals and uncover growth opportunities.
✨Showcase Your Sales Skills
Prepare examples of your past successes in consultative selling, up-selling, and cross-selling. Highlight specific instances where you’ve driven revenue and built strong relationships with clients, as this will resonate well with the interviewers.
✨Understand the Role
Familiarise yourself with the responsibilities of a Senior Customer Success Account Manager. Be prepared to discuss how you would manage the end-to-end sales cycle and collaborate with internal teams to ensure a seamless customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and growth strategies. This shows your genuine interest in the role and helps you gauge if the company aligns with your values and career goals.