At a Glance
- Tasks: Manage and grow a portfolio of SMB accounts while delivering exceptional customer service.
- Company: Join ANS, a dynamic tech company that values openness and innovation.
- Benefits: Enjoy 25 days holiday, private health insurance, and flexible working options.
- Other info: Inclusive culture with opportunities for personal growth and development.
- Why this job: Be part of a team that empowers you to make a real impact in client relationships.
- Qualifications: Proven experience in account management and strong consultative sales skills.
The predicted salary is between 40000 - 50000 € per year.
Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base. The purpose of this role is to drive net growth across a defined SMB portfolio, strengthen long‑term client relationships, and ensure client retention through strategic partnership.
Key Responsibilities
- Manage a portfolio of approximately 60 SMB accounts.
- Deliver exceptional customer service with responsiveness and passion.
- Demonstrate strong consultative sales techniques, including objection handling and conflict resolution.
- Achieve performance KPIs and sales targets.
- Upsell and cross‑sell relevant solutions into the client base.
- Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors).
- Proactively renew client contracts.
- Ensure proposed solutions are fit for purpose and aligned to client needs.
- Act as an escalation point for clients when required.
- Reduce customer churn by ensuring clients feel valued and supported.
- Build strategic, trusted‑advisor relationships to help clients improve business efficiency and reduce risk.
- Develop relationships with stakeholders, influencers, and decision makers.
Competencies & Behaviours
- Passion for helping customers.
- Strong and effective communication skills.
- Confident handling challenging conversations.
- Ability to collaborate successfully across multiple departments.
- Commercially minded with a focus on results and value.
Experience, Knowledge & Skills
- Proven track record managing medium to large business accounts.
- Strong commercial acumen.
- Solid understanding of public cloud technologies and digital transformation journeys.
- Strong consultative sales capabilities.
- Ability to build and maintain relationships with key stakeholders, including senior decision makers.
- Experience creating and executing account management plans.
- Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape.
- Strong presentation skills, especially in face‑to‑face settings.
- Highly organised with excellent prioritisation skills.
- Keen interest in technology and innovation.
- Strong sense of ownership and accountability.
This Role Would Suit You If You…
- Thrive working as part of a team.
- Are competitive, results‑driven, and motivated by targets.
- Are passionate about delivering excellent customer service.
Company Benefits
- 25 days’ holiday, plus you can buy up to 5 more days.
- Your birthday off, and an extra celebration day.
- 5 days’ additional holiday in the year you get married.
- 5 volunteer days.
- Private health insurance.
- Pension contribution match and 4 x life assurance.
- Flexible working and work from anywhere for up to 30 days per year (some exceptions).
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay.
- Company social events.
- Electric car scheme.
- 12 days of personal growth development time.
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation.
Senior Account Manager in Manchester employer: ANS Group Limited
At ANS, we pride ourselves on fostering an inclusive and dynamic work environment where every employee can thrive. With a strong emphasis on personal development, flexible working options, and a comprehensive benefits package, including generous holiday allowances and health insurance, we empower our team to achieve their best while maintaining a healthy work-life balance. Join us in a culture that values openness, ambition, and innovation, making it an ideal place for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a Senior Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising your consultative sales techniques. Think about how you can demonstrate your ability to handle objections and resolve conflicts. Role-play with a friend or use our resources to sharpen those skills!
✨Tip Number 3
When you get that interview, make sure to showcase your passion for customer service. Share specific examples of how you've built trusted relationships with clients and helped them improve their business efficiency. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company culture.
We think you need these skills to ace Senior Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping customers shine through. We want to see how you can deliver exceptional service and build long-term relationships with clients.
Tailor Your Experience:Make sure to highlight your experience managing medium to large business accounts. We’re looking for someone who can demonstrate strong consultative sales techniques, so share specific examples that showcase your skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured communication, so make it easy for us to see how you meet the key responsibilities and competencies outlined in the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter.
How to prepare for a job interview at ANS Group Limited
✨Know Your Accounts
Before the interview, take some time to research the specific SMB accounts you might be managing. Understand their business models, challenges, and how your skills can help them grow. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Consultative Skills
Prepare examples of how you've successfully handled objections and resolved conflicts in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your strong consultative sales techniques and ability to build trusted relationships.
✨Communicate with Passion
During the interview, let your passion for customer service shine through. Share stories that highlight your commitment to client satisfaction and how you've gone above and beyond to support clients. This aligns perfectly with the company's values and will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client retention and how they measure success. This not only shows your interest in the role but also your understanding of the importance of building long-term relationships with clients. It’s a great way to engage with the interviewers and leave a lasting impression.
