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For Companies At a Glance
- Tasks: Manage and grow relationships with 60 SMB accounts while delivering exceptional customer service.
- Company: Dynamic company focused on technology and innovation, fostering a collaborative environment.
- Benefits: Competitive salary, career growth opportunities, and a chance to work with cutting-edge technology.
- Why this job: Join a passionate team and make a real impact on client success and satisfaction.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: Ideal for those who thrive in a results-driven, team-oriented atmosphere.
The predicted salary is between 40000 - 50000 £ per year.
Purpose of the Role
Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base. The purpose of this role is to drive net growth across a defined SMB portfolio, strengthen long‑term client relationships, and ensure client retention through strategic partnership.
Key Responsibilities
- Manage a portfolio of approximately 60 SMB accounts.
- Deliver exceptional customer service with responsiveness and passion.
- Demonstrate strong consultative sales techniques, including objection handling and conflict resolution.
- Achieve performance KPIs and sales targets.
- Upsell and cross‑sell relevant solutions into the client base.
- Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors).
- Proactively renew client contracts.
- Ensure proposed solutions are fit for purpose and aligned to client needs.
- Act as an escalation point for clients when required.
- Reduce customer churn by ensuring clients feel valued and supported.
- Build strategic, trusted‑advisor relationships to help clients improve business efficiency and reduce risk.
- Develop relationships with stakeholders, influencers, and decision makers.
Competencies & Behaviours
- Passion for helping customers.
- Strong and effective communication skills.
- Confident handling challenging conversations.
- Ability to collaborate successfully across multiple departments.
- Commercially minded with a focus on results and value.
Experience, Knowledge & Skills
- Proven track record managing medium to large business accounts.
- Strong commercial acumen.
- Solid understanding of public cloud technologies and digital transformation journeys.
- Strong consultative sales capabilities.
- Ability to build and maintain relationships with key stakeholders, including senior decision makers.
- Experience creating and executing account management plans.
- Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape.
- Strong presentation skills, especially in face‑to‑face settings.
- Highly organised with excellent prioritisation skills.
- Keen interest in technology and innovation.
- Strong sense of ownership and accountability.
This Role Would Suit You If You…
- Thrive working as part of a team.
- Are competitive, results‑driven, and motivated by targets.
- Are passionate about delivering excellent customer service.
Key Account Manager in Manchester employer: ANS Group Limited
Contact Detail:
ANS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Practice your pitch! You never know when you’ll get the chance to introduce yourself to a hiring manager or a key decision-maker. Have a clear, concise summary of who you are, what you do, and what you can bring to the table ready to go. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Use this opportunity to reiterate your interest in the role and highlight how your skills align with their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Key Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping customers shine through. We want to see how you can deliver exceptional service and build strong relationships with clients.
Tailor Your Experience: Make sure to highlight your experience managing accounts similar to our SMB portfolio. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured communication, so make it easy for us to see your skills and achievements without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ANS Group Limited
✨Know Your Accounts
Before the interview, take some time to research the specific SMB accounts you might be managing. Understand their business models, challenges, and how your role can add value. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Consultative Skills
Prepare examples of how you've successfully handled objections or resolved conflicts in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your strong consultative sales techniques and ability to build trusted relationships.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Since the role involves regular communication with senior stakeholders, being able to convey your ideas effectively is crucial. Consider doing mock interviews with a friend or using video recordings to refine your delivery.
✨Demonstrate Your Passion for Customer Service
Be prepared to discuss why you love helping customers and how you’ve gone above and beyond in previous roles. Share specific stories that highlight your commitment to exceptional service, as this aligns perfectly with the company’s values and the expectations for the Key Account Manager position.