D365 & Power Platform Technical Support Analyst in Manchester

The role

You'll support and enhance customer solutions across Dynamics 365, Dataverse and the Power Platform, delivering configuration, development, troubleshooting and service improvements within a Managed Services environment. Taking ownership of work from investigation and requirements gathering through to testing, deployment and resolution, you'll work closely with customers and colleagues to deliver high-quality outcomes, resolve live service issues and contribute to service performance, customer satisfaction and continuous improvement.

What will I be doing?

• Deliver customer changes, enhancements and fixes across Dynamics 365 and the Power Platform.
• Gather requirements, assess impacts and provide estimates, updates and recommendations.
• Build and support Dataverse solutions, apps, workflows and automations.
• Investigate and resolve application, integration, permissions and data-related incidents.
• Own tickets and change requests through to completion, maintaining accurate documentation.
• Test, deploy and troubleshoot solutions across development, UAT and production environments.
• Provide technical support and guidance to customers via calls and support tickets.
• Work with Microsoft, third-party vendors and internal teams to resolve complex issues.
• Create technical documentation, knowledge articles and handover materials.
• Contribute to continuous improvement and knowledge sharing across the team.

What will I bring to the role?

Essential Experience:

• Hands-on experience supporting and enhancing Dynamics 365 and Power Platform solutions.
• Strong knowledge of Dataverse, model-driven apps, security roles and business process automation.
• Experience building and troubleshooting Power Automate flows and Power Apps.
• Ability to diagnose and resolve application, integration, permissions and data-related issues.
• Understanding of Dynamics 365 applications such as Sales, Customer Service, Field Service or Customer Insights.
• Knowledge of solution management, testing and deployment processes.
• Experience delivering technical changes from requirements through to implementation and documentation.
• Eligibilty to gain HMG Security Clearance.

Desirable Experience:

• Experience with JavaScript, FetchXML, C# plug-ins or Dataverse APIs.
• Exposure to Azure services, integrations and Azure DevOps.
• Experience with Power BI, Power Pages or Copilot Studio.
• Understanding of Power Platform governance, administration and licensing.
• Experience working within a managed services or ITIL-aligned support environment.

At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.

We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.

What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.

Company benefits

• As standard: 25 days’ holiday, plus you can buy up to 5 more days
• A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible working and work from anywhere for up to 30 days per year (some exceptions)
• Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
• Company social events – get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.