At a Glance
- Tasks: Manage customer queries and ensure satisfaction while coordinating with production teams.
- Company: Join ANR Probake, a leading bakery in health and sport nutrition.
- Benefits: Gain valuable experience in a growing industry with a focus on teamwork.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Perfect for those passionate about customer service and looking to make an impact.
- Qualifications: Degree or equivalent experience, with strong communication and organisational skills.
The predicted salary is between 25000 - 30000 € per year.
ANR Probake is a leading bakery of nutritional goods in Europe, producing for many of the largest companies and brands in health and sport nutrition.
Purpose of the Job
Reporting directly to the Business Development Manager, the CSA will be a great communicator with an eye for detail. The CSA will be happy to work to set objectives and within agreed timescales. As this role involves working with the wider production departments, teamwork is essential. The CSA is a pivotal role in ensuring customer satisfaction and business growth. This is a great opportunity for someone who has a passion for delivering excellent customer service and would like to work in an exciting, growing industry.
Main Duties and Responsibilities
- Manage the operational and administrative requirements of all customers.
- Dealing with inbound communication from customers and assisting with general queries.
- Updating customers on their outgoing orders.
- Processing new purchase orders on behalf of the customer.
- Arranging weekly updates with key customers to discuss updates and ongoing concerns.
- General day-to-day management of customer information.
- Liaise with hauliers to arrange and coordinate deliveries.
- Liaise and coordinate new product launches.
- Communicate all customer queries with the wider team.
Essential Skills, Experience and Qualifications
- Degree qualified or have an equivalent level qualification or experience.
- Previous experience in customer service/sales role.
- Excellent oral and written communication skills.
- Strong numerical skills.
- Comfortable using the MS Office suite.
- Experience using SAGE 200 is not essential but would be beneficial.
- Access to a car (offsite meetings may be required).
- Flexible and able to accommodate competing deadlines and demands for work with an ability to prioritise tasks.
- Excellent communication skills with stakeholders at all levels both verbal and written.
- Personable and approachable.
- Excellent organisational skills and attention to detail, applying a ‘right first time’ approach.
- Excellent time management skills and the ability to manage multiple projects/tasks at one time.
- Self-motivator and a team player, with the ability to work on own initiative when required.
Customer Service Advisor in Blackwood employer: ANR-Probake
ANR Probake is an exceptional employer, offering a dynamic work environment in the thriving health and sport nutrition industry. With a strong focus on teamwork and customer satisfaction, employees benefit from a culture that values communication and collaboration, alongside opportunities for personal and professional growth. Located in a vibrant area, ANR Probake provides a supportive atmosphere where passionate individuals can thrive and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Blackwood
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We all know that confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 3
Show your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Blackwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering excellent customer service and how you can contribute to our growth at ANR Probake. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to see more about us and what we stand for!
How to prepare for a job interview at ANR-Probake
✨Know Your Stuff
Before the interview, make sure you understand ANR Probake's products and their impact on health and sport nutrition. Familiarise yourself with their customer service approach and think about how your experience aligns with their values.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively handled customer queries in the past. Be ready to demonstrate your verbal and written skills during the interview.
✨Teamwork Makes the Dream Work
Since this role involves working closely with production departments, be prepared to discuss your experience in teamwork. Share specific instances where collaboration led to successful outcomes, highlighting your ability to work well with others.
✨Stay Organised and Prioritise
The job requires excellent organisational skills and the ability to manage multiple tasks. During the interview, talk about how you prioritise your workload and ensure that deadlines are met, showcasing your time management abilities.
