At a Glance
- Tasks: Be a multitasking superstar: greet guests, serve food, mix drinks, and share city secrets.
- Company: Join citizenM, where fun meets hospitality in a vibrant, diverse environment.
- Benefits: Competitive salary, performance rewards, training, and global opportunities await you.
- Other info: Flexible shifts with a focus on personal growth and career progression.
- Why this job: Make work enjoyable while creating memorable experiences for guests every night.
- Qualifications: Friendly, collaborative, and curious individuals who care about people and the planet.
The predicted salary is between 30130 - 30130 £ per year.
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person.
With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more.
You will be a citizen M ambassador, free to be yourself to do the best job you can.
We believe in making work fun.
If you’re having a great experience, so will our guests.
Responsibilities
- Making sure everyone gets a warm welcome as soon as they walk in
- Helping guests at the self check‑in kiosks (we have no reception desk)
- Preparing and serving hot and cold breakfast and meals
- Brewing delicious coffee or mixing a signature cocktail
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills)
- Handling reservations in our property management system (PMS)
- Preparing meeting rooms where applicable
Qualifications
- A genuine touch: treat all people as you would treat your best friends
- A passionate attitude: be collaborative and believe we are stronger working together; optimistic and spread good vibes
- A smart thinker: you like to find simpler, better and bolder ways to do things; curious and believe no detail is too small
- Real caring: you show empathy for people and the planet; open to other points of view and experiences that bring out the best in you; create positive change
- Fluent in English; other language abilities are welcome
Benefits
- Competitive salary (£2510.87 / month gross)
- Performance rewards (10% maximum / month)
- Access to citizen M learning and development programs
- Career progression
- Full immersion (training) program for new starters
- Meal & coffee on us during your shift break
- Pension and cycle to work scheme
- Citizen M uniforms
- Wellbeing program (EAP)
- Restaurant and bar discounts via code for all ambassadors
- Global opportunities – chance to work in other citizen Ms around the world
- Referral program – £1000 bonus if your friend joins us too
- Shift Schedule
- Availability to work weekends is required citizen M loves diversity. We are an equal opportunity employer and welcome applications from anyone.
Olympia Night Ambassador employer: Another Star
Another Star is an exceptional employer, offering a vibrant work culture at the citizenM Hotel in Glasgow where teamwork and proactive problem-solving are highly valued. Employees benefit from personal and professional development opportunities, flexible public holidays, and unique perks like discounted hotel stays, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Olympia Night Ambassador
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Another Star. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Another Star
Don't be shy about reaching out to Another Star directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Olympia Night Ambassador
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Another Star and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Another Star
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
