Overview
What others do by day, you do best by night (including perfect cappuccinos at 3:00 AM). You want to greet the whole world, one person at a time – even when they’re sleepy.
Application Deadline: 13 August 2026
Department: Hotels
Employment Type: Permanent – Full Time
Location: UK, Glasgow
Reporting To: Hotel manager
Compensation: £2,279 / month
Responsibilities
You will become a champion multitasker: customer service, receptionist, concierge, barista, mixologist, problem solver and more. Duties include:
- Welcoming guests with warmth as they walk in.
- Assisting self‑check‑in kiosk guests.
- Preparing, cleaning, and serving hot and cold breakfast and meals.
- Brewing coffee or mixing signature cocktails.
- Acting as a concierge to the city, answering questions about dining, shopping and nightlife.
- Maintaining the living room and cleaning the shared kitchen, arranging food displays for the following shift.
- Assisting guests with any requests or demands regarding our facilities (may involve learning new tech skills).
- Managing reservations in the property management system (PMS) and performing the nightly audit.
- Holding responsibility for the premises during night shifts, including keeping keys.
- Managing guest needs in emergency situations.
Qualifications & Skills
We are looking for:
- Someone who treats all people as if they were best friends (a genuine touch).
- A self‑propelled, collaborative, optimistic person who believes we work better together.
- A smart thinker who looks for better, bolder ways to simplify.
- A caring individual who empathises with people and the planet, respects diverse perspectives, and propels positive change.
- Must be fluent in English; knowledge of other languages is welcome.
Benefits
- Living Wage Employer (£2,278.91 / month gross)
- Performance rewards
- Access to citizenM learning and development programs
- Career progression
- Full‑immersion (training) program for new starters
- Hotel discounts
- Access to the Marriott Explore Program for discounted rooms (self‑, family, and friends)
- Meal & coffee during shift break
- Pension and cycle‑to‑work scheme
- Uniforms
- Hospitality Action membership (well‑being support)
- Restaurant and bar discounts via CODE for all ambassadors
- Global opportunities – chance to work in other citizenMs around the world
- Referral program – £1,000 bonus if a referred friend is hired
Eligibility
Please note that we are only able to consider applicants with the right to work in the UK.
Typical Shifts
Our hotel operates 24/7 with a rotating flexible schedule. Typical shifts include:
- Evenings: 10:50 PM – 7:10 AM
- Availability to work weekends is required.
Equal Opportunity
citizenM loves diversity. We are an equal‑opportunity employer and welcome applications from anyone.
hotel night ambassador in Glasgow employer: Another Star
Another Star is an exceptional employer, offering a vibrant work culture at the citizenM Hotel in Glasgow where teamwork and proactive problem-solving are highly valued. Employees benefit from personal and professional development opportunities, flexible public holidays, and unique perks like discounted hotel stays, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality industry.
