House Manager

Offering a competitive salary, monthly tips, and an annual £2,598 Islay Living Allowance (paid monthly) for all off-site team. Facing the Atlantic, on the isle of Islay, with unbroken views of dunes, sea and sky, lies Another Place, The Machrie. Originating from the Gaelic term ‘machair’, meaning ‘the linking stretch of land that joins the grassy dunes with the shoreline’, The Machrie offers elevated comforts and unforgettable experiences.

Freshly landed seafood served on the terrace. Far-stretching empty sands. Cool clear waters inviting you in. On Islay, one of the easiest-to-reach islands off the west coast of Scotland, adventure and a landscape teeming with wildlife await.

We’re looking for a House Manager to deliver memorable, meaningful, and elevated experiences for our guests – from first impression to final goodbye. Guests will remember you for underpinning the happiness that shaped their stay, and locals will remember you for your close attention to detail.

You’ll embody the spirit of Another Place with your friendly welcome, effortless charm, and seamless efficiency, and oversee our Front Desk team – embodying the ease, enjoyment, and mindfulness that shapes our guest experience. This is a full-time position working 40 hours per week.

As our House Manager you’ll be:

• Enhancing the guest experience at every stage, from first contact to farewell, with a thoughtful and proactive approach.
• Anticipating needs, resolving issues seamlessly, and handling feedback with professionalism and care.
• Acting as a knowledgeable point of contact for all guest enquiries, with a strong understanding of the hotel, its systems, and procedures.
• Supporting, guiding, and inspiring the host team to deliver a consistently guest-focused experience.
• Maintaining high standards across guest-facing areas, working closely with housekeeping and maintenance.
• Overseeing bookings and guest communications, ensuring each stay is well-prepared and tailored.
• Keeping up to date with allergy procedures and supporting safe, informed service.
• Managing end-of-day processes and liaising with accounts where required.

You’ll also:

• Support wider operations as needed, working collaboratively across departments.
• Adhere to all Health, Safety, and Licensing requirements.
• Act as a First Aid responder and Fire Warden as required.

With 43 beautifully designed rooms, a world-class Scottish championship links golf course, a contemporary restaurant showcasing seasonal island produce (recognised with a 4* Silver AA award and a Rosette), a wild Scandinavian-inspired hot tub garden, and an art collection curated throughout by Sue Nye, The Machrie encapsulates the best of both worlds; a feeling of being looked-after, and the freedom to explore.

For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

The skills you’ll be sharing with us:

• Excellent communication skills, with the ability to engage confidently with guests and team members.
• Previous experience of island living (or equivalent).
• Highly organised, with strong administrative and time management skills.
• A proactive, solutions-focused approach with the ability to remain calm under pressure.
• A passion for delivering exceptional guest experiences, particularly for high-end and diverse clientele.
• Confident coordinating guest journeys, including arrivals, departures and on-island experiences.
• Comfortable working across departments, with a hands-on approach when required.
• Basic knowledge of Microsoft Office (Word, Excel and Outlook).
• Personal Licence holder (or willingness to obtain).
• Current Enhanced DBS (or willingness to obtain).
• Previous F&B experience (desirable).
• First Aid qualification (desirable).

Life at Another Place, The Machrie: On Islay, The Machrie embraces all-season island living. With limited entertainment, and few distractions, it requires an appreciation and resilience for rural life. Due to the hotel’s remote location, you will require a valid driving license and access to a personal vehicle.

What we’ll offer you in return:

• A relaxed, professional place to work in a beautiful location – Islay ‘the queen’ of the Hebridean archipelago off the West Coast of Scotland.
• Accommodation (as required, dependent on availability).
• An Islay Living Allowance provided for team members residing off-site.
• A welcoming team of like minds, eager to support and encourage each other.
• Excellent career prospects in an ever-expanding organisation.
• Use of our Championship Links Golf Course (7,000 yards from the back tees, rated one of the world's top 100), regardless of ability.
• Special rates for you and your friends & family to stay at Another Place, SeaSpace, and Watergate Bay Hotels.
• Discounts for you and your friends & family to eat at our variety of restaurants (including 18 Restaurant and Bar).
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.
• Team social events throughout the year.

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. With far-reaching views stretching across the golf links and Laggan Bay, you’ll never be short on inspiration.

If you would love to join us as our House Manager, apply now and be part of our journey at Another Place, The Machrie, a wonderful place to work.