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- Tasks: Welcome guests and ensure their stay is memorable and enjoyable.
- Company: Another Place, The Machrie - a stunning hotel on Islay's beautiful coast.
- Benefits: Competitive salary, living allowance, team accommodation, and discounts at our hotels.
- Other info: Enjoy team social events and excellent career growth opportunities.
- Why this job: Join a supportive team in a breathtaking location and kickstart your hospitality career.
- Qualifications: Previous Front of House experience and strong communication skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Wild coastlines, big skies and a close-knit island community set the rhythm of daily life on Islay. The roll of waves, breeze-blown dune grasses, and call of seabirds make up a rich island soundtrack. It’s a haven for people who live and breathe the outdoors. Exhilarating and revitalising, vibrant and relaxed - the wonder of the wilds here is limitless.
Set within this captivating landscape lies Another Place – The Machrie. Originating from the Gaelic term ‘machair’, meaning ‘the linking stretch of land that joins the grassy dunes with the shoreline’, The Machrie offers elevated comforts and unforgettable experiences.
We’re looking for an attentive, outgoing Front of House Host to deliver memorable, meaningful, and elevated experiences for our guests – from first impression to final goodbye. You’ll embody the spirit of Another Place with your friendly welcome, effortless charm, and seamless efficiency, and in return you’ll receive a unique insight into all aspects of a busy, award-winning hotel – from daily administration to elevated customer service, you’ll experience a rewarding career that encompasses the best of both worlds.
As our Front of House Host you’ll be:
- Assisting with all aspects of a guest’s stay, from booking meals, golf and treatments to helping with luggage and dealing with any queries or concerns.
- Completing all daily responsibilities and tasks in a timely manner.
- Going above and beyond guest expectations to provide a welcoming, positive and comfortable experience.
- Working alongside our Reservations and Guest Services team and honing your administrative skills.
- Checking guests in and out.
- Preparing guest invoices, billing and taking payments.
- Identifying when guests might need help and being on hand to offer it.
- Presenting a professional appearance and attitude at all times and maintaining an excellent standard of customer service.
- Responding to all enquiries in a timely manner and in a style that adheres to our brand guidelines.
- Resolving complaints with a sympathetic ear and a proactive problem-solving approach.
- Completing daily tasks quickly and efficiently.
- Acting in accordance with Health & Safety laws.
- Maintaining public spaces and keeping them clean and tidy.
- Being an active and engaged member of the team, carrying out duties to assist in the smooth running of the hotel as requested by your line manager.
- Living and breathing the Another Place Hotel and advocating for our brand ethos and values.
The skills you’ll be sharing with us:
- Meticulous attention to detail.
- Previous experience of using property management systems.
- Basic knowledge of Microsoft Office, Word, Excel and Outlook.
- Previous Front of House experience.
- Strong communication skills.
- Guest focused and self-motivated.
- Adept at prioritising and time management.
- Demonstrating comprehensive administrative skills.
Additional experience you’ll need:
- Previous experience of island living, or equivalent.
- A valid driving licence, and relevant driving experience.
- Access to your own transport (essential).
Life at Another Place, The Machrie on Islay embraces all-season island living. With long winters, limited entertainment, and few distractions, it requires an appreciation and resilience for rural life. Due to the hotel’s remote location, you will require a valid driving license and access to a personal vehicle.
What we’ll offer you in return:
- A relaxed, professional place to work in a beautiful location.
- A welcoming team of like minds, eager to support and encourage each other.
- Excellent career prospects in an ever-expanding organisation.
- An Islay Living Allowance provided for team members residing off-site.
- Use of our Championship Links Golf Course.
- Special rates for you and your friends & family to stay at Another Place – The Machrie.
- Discounts for you and your friends & family to eat at our variety of restaurants.
- Team social events throughout the year.
- Team assistance scheme – a dedicated helpline for support & advice.
If you would love to join us as our Front of House Host, apply now and be part of our journey at Another Place, The Machrie, a wonderful place to work.
Host employer: Another Place, The Machrie
Contact Detail:
Another Place, The Machrie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of Another Place.
✨Tip Number 2
Practice your hospitality skills! Role-play common scenarios you might face as a Front of House Host, like checking in guests or handling complaints. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Network with current employees if you can. They can give you insider tips on what the team values most and what it’s really like to work at Another Place. Plus, a referral from someone on the inside can give you a leg up!
✨Tip Number 4
When you apply, do it through our website! It shows you're serious about the role and makes it easier for us to keep track of your application. Plus, you’ll get updates directly from us about your progress.
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and your love for the outdoors. Make it personal and engaging!
Tailor Your Application: Make sure to tailor your application to the Front of House Host role. Highlight your relevant experience and skills that match what we’re looking for, like your attention to detail and customer service prowess. It’ll help us see why you’d be a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Another Place and what we stand for!
How to prepare for a job interview at Another Place, The Machrie
✨Know the Brand
Before your interview, take some time to really understand Another Place and its ethos. Familiarise yourself with their values, the unique experiences they offer, and the beautiful location of Islay. This will help you connect your answers to what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Host, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Think about how you can demonstrate your attention to detail and proactive problem-solving skills during the interview.
✨Practice Common Interview Questions
Anticipate questions related to hospitality, teamwork, and handling difficult situations. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part
First impressions matter, especially in a front-facing role. Dress smartly and professionally for your interview to reflect the high standards of Another Place. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well.